Contacting Technical Support - ADEMCO Lynx Installation Instructions Manual

SYMPTOM
1. AC light off.
2. Digital communicator message
not being received.
3. Does not arm properly.
3a. READY light not on.
4. System doesn't respond to
keystrokes on keypad.
4a. "CC" displayed.
4b. "d1" displayed.
SYMPTOM
1. Detector alarms, no apparent
reason.
2. Detector's siren sounds.
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Note the proper model number of this product, and the version level (if known) along with any documentation that
came with the product.
• Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll Free Fax. Please include your return fax number. You will receive a reply within 24
hours. You may also contact Technical Support via modem to ATLIS-BBS, Tech Support's Electronic Bulletin Board System. Replies
are posted within 24 hours.
East Coast Technical Support: ...................................................................................1-800-645-7492 (8 a.m.-6 p.m. E.S.T.)
West Coast Technical Support: ..................................................................................1-800-458-9469 (8 a.m.-5 p.m. P.S.T.)
Technical Support Fax Number: .................................................................................1-800-447-5086
ATLIS-BB Electronic Bulletin Board System: .............................................................1-516-496-3980
(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS-FAX FAXBACK Automated Fax Retrieval System: ..........................................1-800-573-0153 or
World Wide Web Address: ..........................................................................................HTTP:// WWW.ADEMCO.COM
TROUBLESHOOTING GUIDE (continued)
C O N T R O L
POSSIBLE CAUSE
1a. Interrupted AC power supply.
2a. System in Test mode.
2b. Telephone connection not secure.
2c. Digital communicator malfunctioning.
2d. Telephone number in program needs prefix or
access code.
2e. Telephone call to central monitoring station
requires operator assistance.
– – –
4a. System is in communication with downloader
at central station.
4b. System has just been powered and is in its one
minute initialization.
S M O K E D E T E C T O R
POSSIBLE CAUSE
1a. Dust, dirt in sensing chamber.
1b. Improper location.
1c. Unit malfunctioning.
2a. Unit not receiving required power.
2b. Unit malfunctioning.

Contacting Technical Support

–39–
REMEDY
1a. Check transformer connection and powerline
circuit breaker.
2a. Remove from Test mode.
2b. Check all connections.
2c. Check with a different LYNX.
2d. Program prefix or access code into the LYNX.
2e. System cannot work in this situation.
3a. Check for faulted zones and make intact, or use
Bypass arming, if desired.
4a. Wait until download session is finished.
4b. Wait for initialization to finish, or bypass this
time by pressing '#' + '0.'
REMEDY
1a. Clean unit's sensing chamber with vacuum
cleaner per unit's instructions.
1b. See unit's instructions for locations to avoid.
Relocate as necessary.
1c. Replace detector.
2a. Check for proper installation of battery. Try
new battery.
2b. Replace detector.
1-516-921-6704 / ext. 1667