General Troubleshooting - AT&T SB67030 System Administrator Manual

AT&T SB67010 Gateway, SB67030 Deskset System Administrator's Guide
Symptom
Cannot access the WEBUI
login page from computer.
WEBUI reverts to Login page
after clicking a navigation
link.
Changes made to System
Configuration from WEBUI
are not saved.

General Troubleshooting

Probable Cause
The computer is not connected
to same subnet (network) as the
Deskset.
The browser is not checking for
newer version of pages.
More than one person is using
the WEBUI to change System
Configuration at the same time.
G
ENERAL
Verify the IP address. You must correctly enter the
IP address of your Deskset into your Internet
browser's address bar. At the Deskset, press MENU
-> 4 to see the IP address.
If you have not done so already, unplug the
Ethernet cable from your computer's Ethernet port
and plug it into the PC port on the back of the
Deskset.
Confirm that your computer and your Deskset are
on the same subnet so that they can talk to each
other. Check that the first three sections of each IP
address are the same. If they are not, they are not
connected to the same subnet.
Ensure that your Internet browser is working
normally. It may not be automatically caching
pages. For example, in Internet Explorer 6, click
Tools -> Internet Options. Then under Temporary
Internet files, click Settings. Under Check for
newer versions of stored pages select
Automatically.
Make sure only one person logs on as the
administrator at a time.
109
T
ROUBLESHOOTING
Corrective Action