AT&T SB67030 System Administrator Manual page 119

AT&T SB67010 Gateway, SB67030 Deskset System Administrator's Guide
Symptom
Deskset screen displays
Kicked.
Other Desksets do not appear
in extension list.
Deskset cannot make or
receive phone calls and the
Deskset screen displays
Synchronizing.
Deskset Troubleshooting
Probable Cause
The Deskset was configured on
another network.
The Deskset has returned to the
system after being deleted from
the system.
The Deskset is not connected to
the same subnet as the other
Desksets.
The Deskset cannot locate the
DHCP server or the Deskset
cannot obtain an IP address from
the DHCP server, or is the only
device on the subnet.
To save your local settings, back up the Deskset (see
"Backup/Restore Settings" on page
the Deskset to factory defaults: insert a pen or paper
clip into the reset hole for five seconds.
Restore your settings after rebooting.
Refer to "Reintroducing a Deskset Into the System"
on page 104.
Make sure that the first three sections of the IP
address (the portion before the third "dot") match
those of the other Desksets' IP addresses. Press
MENU and then 4 at a Deskset to find the IP address.
If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset a
static IP address to match the other Desksets.
The Deskset may temporarily display
Synchronizing... for a few seconds. This is normal
and does not indicate a problem.
If this Deskset is the first device on the network,
Synchronizing displays continuously until another
device is connected to the network.
Confirm that the first three octets of the Deskset IP
address match the IP addresses of other system
devices and that of the PC.
119
Corrective Action
91). Then reset