AT&T SB67030 System Administrator Manual page 113

AT&T SB67010 Gateway, SB67030 Deskset System Administrator's Guide
Symptom
My PC, which is connected to
the LAN through the Deskset,
briefly loses its network
connection.
Device does not connect with
other devices on the same
subnet.
General Troubleshooting
Probable Cause
For PCs connected to the LAN
through Desksets, disruption to
the Deskset operation affects the
PC. For example, when the
Deskset reboots (possibly due to
a software upgrade) the
connection to the LAN will be
temporarily lost.
There is an IP address conflict.
If the PC is connected to the LAN through the
Deskset, avoid updating software or restoring the
Deskset settings when user is at the workstation.
If the PC is connected to the Deskset, and if the PC
is connected to an Uninterruptible Power Supply
(UPS), plug the Deskset into an UPS.
Use separate Ethernet connections for the Deskset
and the computer.
The Gateway and Deskset do not accept IP
addresses that have already been assigned by the
DHCP server to another device. If the DHCP server
continuously attempts to do this, contact your LAN
administrator.
The Ethernet cable may be connecting the Network
jack on the bottom of the Deskset, marked
to another System device, rather than to the
Network.
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Corrective Action
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