AT&T SB67030 System Administrator Manual page 134

AT&T SB67010 Gateway, SB67030 Deskset System Administrator's Guide
Symptom
Cannot make calls.
Deskset shows no indication
that Headset is on a call.
Cordless Headset Troubleshooting
Probable Cause
The Headset cannot
communicate with the Deskset.
The Headset is registered to
another Deskset.
First, check if the Deskset can make external calls.
If not, then consult
page 118.
Confirm that your Headset is registered to a
Deskset.
You may be out of range of the Deskset: try moving
closer.
If another person is using a Headset in your vicinity,
they may have accidentally registered your Headset
to their Deskset.
a. Check if a Headset is registered to your
Deskset. On the Deskset, press MENU -> User
Settings -> Cordless Settings.
b. If a headset is registered, it may not be yours.
c. Ask all users in the vicinity to deregister their
Headsets.
d. Start the registration process again. Ensure that
only one user at a time activates their
Headsets.
134
Corrective Action
"Deskset Troubleshooting" on