Konica Minolta bizhub 362 User Manual page 288

9
Problem
The message "Failed
to connect to ma-
chine" appears.
The message "Con-
nection Failure with
ImageReceiver. Do
you want to start up
ImageReceiver?" ap-
pears.
The message "Im-
ageReceiver detect-
ed of XXX" appears.
9-10
Cause
The machine has not been
turned on.
The device IP address entered
in IP Scanner is incorrect.
The TCP/IP setting for the
computer is incorrect.
Use of TCP/IP from this ma-
chine has been prohibited.
The computer is not connect-
ed to a network.
The LAN cable is not connect-
ed.
Although SSL settings are en-
abled, no certificate is in-
stalled.
Although SSL settings are en-
abled, a version of Internet Ex-
plorer that is earlier than 5.0 is
used.
Although SSL settings are en-
abled, the encryption level for
Internet Explorer is less than
56 bits.
A Security Alert message ap-
pears.
ImageReceiver was not start-
ed.
ImageReceiver is not operat-
ing correctly.
Other software is using this
port.
Troubleshooting
Remedy
Turn on the machine.
Correct the IP address.
Check the network settings on the
computer.
Check with the administrator of the
machine.
Check the network connections for the
computer.
Check that the LAN cable is correctly
connected.
Install a certificated. For details, refer
to the User manual [Network Scanner
Operations].
Use Internet Explorer 5.0 or later.
Obtain the encryption pack from the
Microsoft Web site and install it.
Install a certificate.
Start ImageReceiver.
Restart the computer.
Reminder
When turning the machine off,
then on again with the main
power switch, wait about 10
seconds to turn the machine
on after turning it off. The ma-
chine may not operate cor-
rectly if it is turned on
immediately after being
turned off.
• The mail server and IP Scanner can-
not be used together. Do not start
up the mail server. In addition, if oth-
er software is the cause, exit the
software that is causing the prob-
lem.
• Follow the instructions to change
the port.
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