Transferring A Call - Nortel i2002 User Manual

Standard—Nortel Networks Confidential
3 Communicate the call ID number to the person that needs to retrieve the call.
If the call is not retrieved then it rings back on your telephone.
To park an active call for a specific user
1 Press the Park softkey.
2 Press the User softkey.
3 Enter the name or address of the person who needs to retrieve this call and
press the Ok softkey. The user you designate to retrieve this parked call
receives a message on their display. If the call is not retrieved then it rings
back on your telephone.

Transferring a call

You can transfer a call without speaking to the person you are transferring to
(blind transfer), or you can consult with the party prior to completing the transfer.
Call transfer
While on a call, you can transfer a call to another party without waiting for that
party to answer. The originating, or terminating party can initiate the transfer, but
is no longer involved in the call upon completing the transfer.
To transfer a call
1
Press the Trnsfr softkey.
Tip: Through the Personal Agent (if applicable), you can configure the
amount of time a call is parked before it rings back to you. Refer to the
Personal Agent User Guide for more information.
Tip: If you wanted to take a call from another device, or move to a
private office, you can park a call against yourself. In this case, the
parked call will not ring back to you if you don't pick it up within the
specified time.
Chapter 4 Making calls
i2002 Internet Telephone User Guide
51