Monitoring Telephones In Your System; Answering And Transferring A Call - Nortel Central Answering Position User Manual

Monitoring telephones in your system

It is important that you pay attention to the different types of indicators
beside the internal autodial buttons on your KIM. This tells you the status
of a telephone extension when you answer an external call.
The following indicators will appear beside your KIM's internal autodial
button when:
the telephone extension is on an internal or external call.
the Do Not disturb (DND) feature is activated at the telephone extension.
the Call Forward feature is activated at the telephone extension.

Answering and transferring a call

Most of the calls that you deal with should involve the following
procedures:
1. Answer a call.
2. Determine whom the call is for.
3. Check the status of the telephone extension on your KIM.
4. If the indicator is OFF, transfer the call to the telephone extension.
OR
If the indicator appears, your co-worker is busy on another call,
you can use the following features:
• Camp-on (≤°¤): allows you to transfer the call to the
telephone extension even if all its lines are busy
• Ring Again (≤¤): signals you to call back when the telephone
extension is available.
• Priority Call (≤fl·): lets you interrupt your co-worker current
call.
OR
If the (DND) indicator appears, take a message, or transfer the call
directly to the telephone extension's voice mailbox (if applicable)
OR
If the indicator appears, transfer the call to the telephone extension.
The call is automatically forwarded to another internal or external num-
ber.
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