Placing A Call On Hold; Transferring A Call - Nortel i2004 User Manual

[Standard—Nortel Networks Confidential]

Placing a call on hold

To place a call on hold
1
Press the Hold button to place the other party on hold. The hold icon beside
the line button flashes.
2 Press the Hold button a second time or press the line button associated with
the call on hold to resume the conversation.

Transferring a call

You can transfer a call without speaking to the person you are transferring to
(blind transfer) or you can consult with them prior to completely the transfer.
Call transfer
While on a call, you can transfer a call to another location without waiting for the
new party to answer. The originating or terminating party can initiate the transfer,
but is no longer involved in the call upon completing the transfer.
To transfer a call
1
Press the Trnsfr softkey.
2 Enter the address where you want to transfer this call. Or, press the quick
buttons to access and select an entry from the inbox, outbox or address book.
3
Press the Trnsfr softkey. The display prompts you to select whether or not
you want to consult with the called party.
4
Press the No softkey to complete the transfer without consulting with the
party you are calling. The original called party is put on hold. The display
confirms if the transfer is complete or fails.
Tip: If someone else puts you on hold (remote hold) the hold icon on
your display flashes.
Chapter 4 Making calls
i2004 Internet Telephone User Guide
45