Returning A Product For Upgrade Or Repair - Comtech EF Data CDM-625 Installation And Operation Manual

CDM-625 Advanced Satellite Modem
Preface

Returning a Product for Upgrade or Repair

Step Task
Go to the Comtech EF Data Home page (http://www.comtechefdata.com). From the
1 SUPPORT column at the bottom of the page, select the Service hyperlink, and read
the Return Material Authorization section in its entirety.
2 Request a Return Material Authorization Number:
• On the Comtech EF Data Home page: From the SUPPORT column at the bottom
of the page, select the RMA Request hyperlink;
OR
• On the Comtech EF Data Support page: Click [Send RMA Request];
OR
• On the Comtech EF Data Service page: Select the Return Material Authorizaion
hyperlink;
• Fill out the RMA form completely;
• Click [Send Email].
Alternately:
• Send an e-mail providing this same detailed information to Comtech EF Data
Customer Service (service@comtechefdata.com).
• Contact Comtech EF Data Customer & Technical Support by phone or fax.
3 Pack the product in its original shipping carton and protective packaging.
4 Ship the product back to Comtech EF Data. Shipping charges should be prepaid.
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Revision 13
MN-CDM625