Forms And Favorites Troubleshooting; A Network Destination Stopped Working Or Is Invalid - Lexmark X548 Series User Manual

Forms and Favorites troubleshooting

Forms are not available or are not working
M
AKE SURE THE BOOKMARK POINTING TO THE FORM IS IN THE
If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, then it will not be available
under the Forms solution. Delete the bookmark and recreate it under the Bookmarks root folder.
M
AKE SURE THE BOOKMARK IS POINTING TO THE CORRECT LOCATION
The printer does not validate bookmarks. If the URL or network location that was specified when the bookmark was
created is incorrect, then the printer will not be able to access the document.
M
AKE SURE THE BOOKMARK IS CREATED WITH
If the bookmark is created using another application, then it cannot be accessed in Forms and Favorites.

A network destination stopped working or is invalid

M
AKE SURE THE PRINTER AUTHENTICATION IS CONFIGURED
If the application is configured to use MFP authentication credentials, then the printer authentication settings must
be configured from the Embedded Web Server.
For more information on configuring the printer authentication settings, see the Embedded Web Server
Administrator's Guide available on www.lexmark.com.
M
AKE SURE DESTINATION IS SHARED AND HAS A VALID NETWORK ADDRESS
Check that the folder or source file is set to be shared across the network.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
M
AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the Networking Guide on the Software and
Documentation CD that came with the printer.
I
F THE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS
If the source file exists within a different domain than the printer, then you can edit the destination from the
application configuration page and enter the appropriate domain information in the Network Address and Network
Domain fields. If you do not know the network address of the computer where your source file resides, then consult
your system support person.
You can also add the domain name to the Domain Search Order list under the printer network setup.
C
HECK THE SYSTEM LOG FOR RELEVANT DETAILS
1
Type the printer IP address or host name in the address field of your Web browser.
B
OOKMARKS ROOT FOLDER
F F
ORMS AND AVORITES
,
THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED
Troubleshooting
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