Multitech FaxFinder FF130 Administrator's Manual page 97

The specific fields are SMTP Server User ID and SMTP Password. Leave these fields blank or
fill in these fields according to the requirements of your email server.
3. My FaxFinder 130 or 230 is no longer responding to my inputs.
The FF130 and 230 models have a reset switch instead of a power switch. If the hardware is
unresponsive:
Use a straightened paper clip to push the recessed button and reset the hardware.
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4. What if the FaxFinder doesn't answer a fax call?
During a test call, if you do not see the Waiting for Ring state change to the Waiting for Connect
State in the Status & Logs | Fax Status page and you do not hear modem dialup/negotiation tones:
a. Situate yourself in a place where you can see the FaxFinder unit and, simultaneously, use a
phone on a regular POTS line.
b. Use the POTS phone to dial one of the FaxFinder phone numbers.
c. As the call is completed, listen for fax tones and look for the Waiting for Connect message in
Status & Logs | Fax Status.
Sometimes it is possible to see activity in the LED indicators, but the flash is often too brief to notice.
Listening for the fax tones is the best method for troubleshooting.
5. SMTP Error Code List
Many messages now contain the email server's last response. You can look up these SMTP error
codes on the Internet Engineering Task Force RFC repository at ietf.org.
6. Dealing with Failed Fax Reports
Occasionally clients receive email messages from FaxFinder about faxes that failed partially or
entirely. Some or all of the faxed pages arrive in a form that cannot be read. FaxFinder-generated
emails of failed faxes include a modem log file with a name like modem0modem1_date-time.txt.
The modem log file contains information about the conversation between the sending modem and
the FaxFinder's receiving modem. This information may help the FaxFinder administrator and Multi-
Tech Tech Support preventing future errors.
When analyzing the modem log files from failed faxes:
Is this failure a one-time event or is it part of a larger pattern? If it is a one-time event, it is
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probably unimportant. If it seems to be part of a larger pattern, it will be valuable to determine
what kind of a pattern is involved.
Are many failures coming from a particular fax machine or from a particular brand or model of
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fax machine? If so, then check the Multi-Tech web site for applicable modem firmware updates
to the FaxFinder.
Have there been recent changes to the phone system or the room where the equipment is
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located? (Amid such changes, a phone line might be bumped and so be disconnected or have an
intermittent connection.)
Have phone lines recently been changed or re-routed? (Damaged or noisy phone lines can cause
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fax failures.)
FaxFinder Administrator User Guide
Appendix A: Troubleshooting
97