Multitech FaxFinder FF110 Administrator User Manual
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Multitech FaxFinder FF110 Administrator User Manual

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ADMINISTRATOR USER GUIDE
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FaxFinder
FF110
V.34 Fax Server
Administrator User Guide

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Summary of Contents for Multitech FaxFinder FF110

  • Page 1 ADMINISTRATOR USER GUIDE ™ FaxFinder FF110 V.34 Fax Server Administrator User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Login Screen ...35 Fax Log Screen...36 Fax Details Screen...38 Current Status Screen ...40 Logout Option...43 Help Screen...43 Administration Screen ...44 Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Table of Contents ...7 ...8 SERS ...17 INDER TO OWER...
  • Page 4 Access to Commands ...134 Device Manager Command Summary ...134 Opening the Device Manager Software...136 Device Manager Main Screen ...137 Device Manager “Edit” Menu ...139 Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide ...55 )...60 INDER ...62 PECIFIC INDER ’...
  • Page 5 47 CFR P 15 R ...163 EGULATION ...163 RANDING TATEMENT ...164 ANADIAN IMITATIONS OTICE ...164 NDUSTRY ANADA WEEE S ...165 TATEMENT CHAPTER 11: WARRANTY, SERVICE, & REPAIR ...166 Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide ...149 ETAILED...

  • Page 6: Chapter 1 - Product Description And Specifications

    Specifications Product Description The FF110 V.34 FaxFinder unit is a complete, economical, easy-to-use network fax server. With it, you can receive faxes as emails and send faxes from any application that can print. To deploy the FaxFinder server, you need a DID trunk line, an ordinary POTS phone line, and an Ethernet connection to your LAN.

  • Page 7: Prerequisite: Ordering The Did Line

    212-555-4101 through 212-555-4120. When ordering your DID line, ask the telco representative for these details about the DID service. These details will be important when setting up your FF110 Fax Server. Parameter Number of digits used...

  • Page 8: Technical Specifications

    UL, cUL, UL60950, CSA 950, EN60950, AS3260, CCIB (China) Telecom Approvals FCC Part 68, CS03 Related Manuals The FF110 FaxFinder unit comes with 4 manuals that serve different purposes: Title Administrator User Guide (this manual) Client User Guide Client Operation Primer...

  • Page 9: Chapter 2 - System Overview

    The FaxFinder system decentralizes fax functions throughout a network of PCs served by the FaxFinder unit and by an email server in a common Ethernet network. In this chapter, we will give you the big picture of how the FaxFinder FF110 Server unit and the FaxFinder Client software can deliver this convenient functionality.

  • Page 10: Server Setup For Sample Faxfinder System - Rocky Mountain Construction

    DID extensions to email addresses of clients. Admin receives fax log report as email attachment after every nth fax. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Administration: Time Configuration time.nist.gov Time Server Time Zone (GMT-06:00) Mountain Time (US & Canada)

  • Page 11: Receiving A Fax, Server Perspective - Rmc Gets A Fax

    DID Ext 2426 Hank Gregory Admin Email:hgg @rmc83 .com Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide FaxFinder Server fax log ( ) indicates successful fax reception. Time 08/18/2003 11:20:31 AM 08/18/2003 10:48:46 AM 08/18/2003 10:32:06 AM 08/18/2003 09:49:39 AM...

  • Page 12: Receiving A Fax, Client Perspective - Rmc President Gets A Tax Notice

    Chapter 2: System Overview Receiving a Fax, Client Perspective – RMC President Gets a Tax Notice Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 13: Sending A Fax, Server Perspective - Rmc Sends A Fax

    DID Ext 2427 DID Ext 2426 Hank Gregory Admin Email:hgg @rmc83 .com Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Time 08/20/2003 10:23:36 AM 08/20/2003 09:56:46 AM 08/20/2003 09:53:23 AM 08/20/2003 09:48:37 AM 08/20/2003 09:40:57 AM 08/20/2003 09:25:14 AM...

  • Page 14: Sample Client Setup - Gus, The Rmc Controller

    Chapter 2: System Overview Sample Client Setup – Gus, the RMC Controller Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 15: Sending A Fax, Client Perspective - Rmc Controller Faxes Tax Complaint

    Chapter 2: System Overview Sending a Fax, Client Perspective – RMC Controller Faxes Tax Complaint Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 16: Fax Message Components

    Options screen FF Send Fax screen Cover Page From: Subject : Comment : Outgoing Fax Transmission Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide comes together. Main Body Subject, Fax Message Comment FROM FROM file of application program.

  • Page 17: Chapter 3 - Server Installation

    This chapter shows you how to set up your Multi-Tech Model FF110 FaxFinder. The setup process includes both cabling of the FF110 unit and configuration of the FaxFinder server software. The FaxFinder server software resides on the FaxFinder unit and does not need to be installed.

  • Page 18: You Supply

    Plug one end of the phone cable into the FaxFinder’s POTS jack and the other end into your standard telephone line jack. The POTS Line cable is included with your FaxFinder. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...

  • Page 19: Connect Faxfinder To Ethernet Network

    If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...

  • Page 20: Part B: Configuring The Faxfinder Server

    SMTP (Mail) Server Address User Parameters (for Server Phonebook, Client Options, & Client Add FaxFinder screens) Name User ID/ Username Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation Values for this FaxFinder Email Address DID Extension Password...

  • Page 21: Setting Admin Pc To Startup Ip Address

    In the Microsoft Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the IP address to 192.168.2.2. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Windows 2000 a. From the Windows desktop, right- click on “My Network Places,” and select “Properties.”...

  • Page 22: Logging In (I)

    FaxFinder?” in Chapter 10: Troubleshooting. c. At the Login screen, enter admin (all lower case) in the User Name field. d. Enter admin (all lower case) in the Password field. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...

  • Page 23: Setting Faxfinder Ip Addresses

    192.168.11.251 Name Server update b. Fill in the IP information that applies to your FF110 FaxFinder Server unit. The fields for “IP Address,” “Subnet Mask,” “Default Gateway” and “Name Server” are required. A “Secondary Name Server” may be considered optional.

  • Page 24: Resetting Admin Pc To Its Regular Ip Address

    Name H ank Gre gory -- Admi n POTS Li ne D ead Le tter Box Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation Phone Book User ID Email Address a dmin Phone Book...
  • Page 25 Click on Update for this row. The message “Success: [name] was updated” will appear above the Phone Book list. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation Phone Book User ID Email Address...

  • Page 26: Setting Up The Mail Server

    Under Modem Configuration: Modem 1 (DID Modem), enter the values that match the characteristics of your DID phone line in the fields provided. (See the section “Prerequisite: Ordering the DID Line” on page 17.) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...

  • Page 27: Configuring The Faxfinder's Pots Modem

    In the Modem Configuration: POTS Modem 1, screen, enter the modem characteristics needed in your FaxFinder system. The default values have been designed to work well in many situations. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...
  • Page 28 Smart Dial. When Smart Dial mode is ON, the FaxFinder will look for a dial tone before dialing. If, under normal circumstances, no dial tone is presented to the FaxFinder, then set Smart Dial to OFF. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...
  • Page 29 If either of these is absent, see item #3 “What if the FaxFinder doesn’t answer a fax call?” in the “Chapter 8: Troubleshooting.” Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation...

  • Page 30: Changing Admin's Server Password

    FaxFinder administrator who must arrange the match. Otherwise, the administrator can establish the password and inform the client. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Passw ord Administration Confirm User ID Password...

  • Page 31: Sending Test Fax From Fax Machine To Faxfinder

    12. Sending Test Fax from Fax Machine to FaxFinder a. Using a conventional fax machine, send a fax to the DID fax number established for the FaxFinder Administrator. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Passw ord Administration Confirm User ID Password...

  • Page 32: Assigning Did Numbers To Network Clients

    I sent?” in in Chapter 10: Troubleshooting. c. Verify also that you can open the fax in the Multi-Tech Tiff Viewer program. In your email program, double-click on the file attached to the email message. The Multi-Tech Tiff Viewer program will come up automatically displaying the tiff file of the fax.
  • Page 33 H ank Gre gory Jo hn Schli ef R oge r She rman Gus Schmi dt Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 3: Server Installation Phone Book User ID Email Address a dmin hg g@rmc83.com hg g@rmc83.com...

  • Page 34: Chapter 4 - Faxfinder Server Software Screens

    Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The FaxFinder Home screen offers access to all other FaxFinder software screens. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 35: Login Screen

    The FaxFinder has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your FaxFinder fax server system, you should change the password in the Password Administration screen described later in this chapter. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 36: Fax Log Screen

    Log History Command Buttons Save Changes Send Log Now Delete Log Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Fax Log Screen Field Definitions Values Description numeric The total number of sent and received faxes required to cause a log report to be sent to the FaxFinder Administrator.
  • Page 37 Name Remote ID Result Send/Receive Pages Details (button) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Fax Log Screen Field Definitions Values Description mm/dd/yyyy Time that fax was sent or received. alphanumeric Client party sending or receiving fax.

  • Page 38: Fax Details Screen

    33600 bps Scan Line Time Remote ID Number of Pages Total Bytes Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Fax Details Screen Field Definitions Values Description alphanumeric Name of local client participating in fax transmission (sending or receiving).
  • Page 39 Email Attachments Connect Time Height: Error Correction: init time Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Fax Details Screen Field Definitions Values Description mm/dd/yyyy The time at which the modem went off-hook for hh:mm:ss the fax transmission.

  • Page 40: Current Status Screen

    Field Name System fields group Current Time Pending Msgs Email To: Subject: Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description weekday, mo, dd The present time of day. hh:mm:ss yyyy...
  • Page 41 Initialize Modem (button) Make Busy (button) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description The FaxFinder synchronizes its fax time stamps to an Internet source, usually a government standards site. It will attempt contact with the standards web site 5 times in 20 seconds.
  • Page 42 9600, 12000, 14400, 16800, 19200, 21600, 24000, 26400, 28800, 31200, 33600 bps Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description Indicates the modem’s current operating condition. Receive-Mode Values are: Waiting for Ring,...

  • Page 43: Logout Option

    The Login screen will appear to allow access to re-enter the program. Help Screen Online Help has not yet been implemented. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description For the current fax, the date and time at which the connection began.

  • Page 44: Administration Screen

    Chapter 4: FaxFinder Server Software Screens Administration Screen Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 45 Secondary Name Server for n = 0-255 Update (button) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description The IP address of the fax server. This subnet mask is the subnet for the network to which the fax server is connected.
  • Page 46 Add Time Server Request Interval alphanumeric Time Zone Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description Domain name or IP address for mail server (SMTP must be supported on mail server).
  • Page 47 12-hour or 24-hour Time Format Reset Unit Fields Reset (button) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description Click on this button to make changes to Time Configuration settings take effect.

  • Page 48: Phone Book Screen

    Email Address column email name format Ext column Function column and Add functions Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Phone Book Screen Field Definitions Values Description alphanumeric For each client entry, this column shows the client’s name.
  • Page 49 Admin row POTS Line row Dead Letter Box row User Update button Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description Use to remove a client user from the Phone Book.

  • Page 50: Modem Configuration Screen - Did Modem

    FAX ID Max Baud Rate 2400 – 33,600 bps Polarity Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description The number of digits that the telco supplies to the DID line when an incoming call is received.
  • Page 51 Extra Init String DID Start Error Correction Update (button) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description on, off This field allows you to turn on or off a fax debugging feature.

  • Page 52: Modem Configuration Screen - Pots Modem

    Use of a comma is comma denotes a establish dial tone for an outside line. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description number of rings This setting determines the number of rings after which an incoming fax call to the POTS modem will be answered.
  • Page 53 Extra Init String Fax ID Error Correction Smart Dial Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description on, off This field allows you to turn on or off a fax debugging feature.

  • Page 54: Password Administration Screen

    Name User ID Password Confirm Password Function Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 4: FaxFinder Server Software Screens Values Description alphanumeric Name of client user. This entry must match the “Name” entry in the Phone Book.

  • Page 55: Chapter 5 - Faxfinder Client Software Configuration

    1. Insert the FaxFinder Product CD into the CD-ROM drive of the client PC. Launch the installation program by clicking on the setup.exe file on the CD. Transient screens will appear. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 56 3. At the Choose Destination Location screen, designate the desired file location for the FaxFinder client software. In most cases, the default file location is recommended. Specify the desired file location and click Next. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 57 Again, in most cases, the default is recommended unless you have other plans. Designate a folder and click Next. 5. A transient screen will appear while files are being copied. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 58 Chapter 5: FaxFinder Client Software Configuration 6. You will be asked whether or not you want to associate TIF and CPG files with the Multi-Tech Tiff Viewer. Click Yes (unless you prefer to use a different viewer program). 7. If a Question screen appears asking "Warning - the extension TIF is already registered, Overwrite?,”...
  • Page 59 Start menu icon or the tray icon. (If the Client Software is shut down, it can be re-opened from the Start menu or by double-clicking on the FF110.EXE file, which, following a typical, default installation, would be located at C:\Program Files \ Multi-Tech Systems\FaxFinder Client Software\.) Multi-Tech Systems, Inc.

  • Page 60: Associating Client With Specific Faxfinder Unit(S)

    FaxFinder unit. If the client is to be associated with multiple FaxFinder units, a different Username and Password could be established for each. However, in most cases, it is advisable (for Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration...
  • Page 61 The Username/Password combination may be wrong. Verify that the Username/Password combination in the client software screen matches the UserID/Password combination established in the FaxFinder Server software screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration...

  • Page 62: Dis-Associating The Client From A Specific Faxfinder Unit

    Right-click on it and select delete. 2. Your FaxFinder Client Software will no longer be able to send faxes through this particular FaxFinder unit. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration...

  • Page 63: Disabling And Re-Enabling A Client's Faxfinder Service

    (preferably a local fax machine). To do so, follow the instructions for the “Sending a Fax” procedure in Chapter 6. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration disable. You will now be re-...

  • Page 64: Faxfinder Fax Client Software Menu Command Definitions

    Send Fax Pause Scheduler Options Exit Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Brings up the FaxFinder Send Fax screen, the first step in transmitting a fax message via the FaxFinder system.
  • Page 65 Add Contact Edit Cover Page Template Help menu commands Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Brings up the Add Device Address screen so that a FaxFinder or HylaFax server on the network can be associated with the client.
  • Page 66 Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Shows FaxFinder or HylaFAX server units with which the client is associated. Also shows Print Capture function.
  • Page 67 Delete Disable Abort Abort and Pause Properties Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Dis-associates the client from the selected FaxFinder or HylaFAX unit so that the client can no longer send faxes through that FaxFinder unit.
  • Page 68 Delete Reschedule Properties Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Identifies recipient of each fax for which transmission is incomplete. Identifies time at which a pending fax is set to be transmitted.
  • Page 69 <descriptor> Recipient (column) alphanumeric List All Fax Ports Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Shows FaxFinder units with which the client is associated. The fax modem (within) the FaxFinder server unit, the status of which is being tracked.
  • Page 70 Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Identifies recipient of each outgoing fax. Indicates when each outgoing fax was sent.
  • Page 71 Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 5: FaxFinder Client Software Configuration Values Description Shows the name of the the selected Address Book entry. Shows the organizational affiliation of the the selected Address Book entry.

  • Page 72: Chapter 6: Faxfinder Client Software Operation

    When previewing outgoing faxes or viewing received faxes, the FaxFinder Client Software calls up the Multi-Tech Tiff Viewer to display TIF files. Note that client users can choose to display TIF files on a different TIF viewing program (see Step 7 of “Installing FaxFinder Client Software” in Chapter Sending a Fax (Quick Version) 1.
  • Page 73 Cover Page Style. Choose style from drop-down menu. View/Edit cover-page style. Preview Fax to see entire message before sending. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation , however, will be useful if you...

  • Page 74: Sending A Fax

    FaxFinder program screen. If the program has been shut down, it can be restarted from the Windows Start menu.) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 75 Chapter 6: FaxFinder Client Software Operation However, you can send faxes through the FaxFinder without bringing up the FaxFinder Client Software screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 76 Although such messages can sometimes safely be ignored (in the illustration below, simply by clicking “Yes” to proceed), you must confirm this with your own application programs. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 77 To assign the FaxFinder as the default printer simultaneously for all application programs that print, use the Windows Printers dialog box. To adjust fax-specific parameters (like resolution and paper size), right-click on the Print dialog box within the application and select “Properties.” The MULTI-TECH FAXFINDER Properties screen will appear. Multi-Tech Systems, Inc.
  • Page 78 “Options” menu of the FaxFinder Fax Client Software screen. For more information about addresses and the automated fields used in cover pages, see the section “Setting Up Your Address Book” later in this chapter. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 79 In it, you can view both the cover page and the main fax page(s). (For more information on this, see the section “Using the Multi-Tech Tiff Viewer” later in this chapter.) When satisfied with your fax, close the Multi-Tech Tiff Viewer program and return to the FaxFinder Send Fax screen.

  • Page 80: Scheduling Fax Transmissions

    5. Enter the date and time at which you want the fax to be sent. 6. Click OK in the Fax Scheduling screen and then click Send Fax in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 81: Re-Sending A Failed Fax

    Locate the failed fax in the Fax Log tab of the FaxFinder Fax Client Software. Select the failed fax and right-click on it. In the menu that appears, select Resend. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 82: Putting Pending Faxes On Hold And Rescinding The Hold

    2. While the fax is being sent to the second party, the client user realizes that there is something wrong with the fax. She brings up the FaxFinder Fax Client Software screen, opens the File menu, and selects “Pause Scheduler.” Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 83 She could click on “Pause Scheduler” again to cancel that command. In that case, the pending fax would become active and could not be stopped. She could select the fax in the Pending Faxes screen and right-click on it to bring up a menu. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 84 Chapter 6: FaxFinder Client Software Operation She could view the details of the fax and, at her option, view the fax again. She could re-schedule the fax for a later time. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 85: Canceling A Fax

    Pause Scheduler. Any pause applied to a pending fax is cancelled when the computer is rebooted. Any fax left pending with the FaxFinder Scheduler paused will be sent as soon as the FaxFinder client program opens when the PC is turned on again. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 86: Setting Fax Retry Number And Interval

    1. In the FaxFinder Fax Client Software screen, open the File menu and select “Options.” When the Options screen appears, click on the Fax Retry tab. 2. Set the number of retries and the interval between these repeated attempts and click OK. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 87: Sending One Fax Containing Multiple Documents

    2. In the “Documents” pane of the FaxFinder Send Fax screen, you can add a cover page, re-arrange the order of the files, or delete items from the list of files to be faxed. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 88 TIF file, and now want to forward to another party. 4. When all documents to be transmitted have been listed in the Documents list, click Send Fax. The documents will be sent in the order listed. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 89: Forwarding A Fax

    2. In the Documents pane, click “Add.” Then browse to the TIF file to be sent as a fax. Click Open. 3. The selected file will appear in the “Documents” list in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 90 “Add Recipient.” Then click Send Fax. The TIF file will be reconverted into a fax message that can be received by a fax machine. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...

  • Page 91: Receiving A Fax

    The sender’s “Remote ID” and the client’s name appear in the “Subject” line of the email message. (The Remote ID comes from the sending fax machine and is typically the sender’s fax number or name.) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 92 As,’ renaming the TIFF file attachment with a meaningful name for subsequent viewing or forwarding. 7. The client views the fax message in the viewer program and/or prints a paper copy. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...

  • Page 93: Using The Multi-Tech Tiff Viewer

    Chapter 6: FaxFinder Client Software Operation Using the Multi-Tech Tiff Viewer The Multi-Tech Tiff Viewer program has a variety of features that enhance the viewing of fax messages in graphic file form (thumbnails, zooming, spot magnification, scrolling, rotating, etc.). The program can also manipulate and permanently alter the graphic files.
  • Page 94 Chapter 6: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 95 Zoom to Selection. Click and drag with the mouse over the rectangular area you would like to view. The Multi-Tech Tiff Viewer zooms in sufficiently to fill the screen with the selected area. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 96 Click over Area. A secondary window will appear that shows the ‘clicked-on’ area magnified. You can adjust the size of the secondary window by dragging on its borders. You can re-locate the secondary window by putting the cursor inside the window, clicking, holding, and dragging. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 97 Scan the Graphic. If you click, hold, and drag, you can scan the image in a magnified view. Two magnifying windows will appear as in the “Click-and-Hold Over Area” description above. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 98: Importing Fax Images Into Other Application Programs

    Importing Fax Images into Other Application Programs The Copy command in the Multi-Tech Tiff Viewer allows you to import the fax image into other application programs. In the illustration below, a fax has been Copied from the Multi-Tech Tiff Viewer and Pasted into a Microsoft Word document.

  • Page 99: Setting Up Your Address Book Manually

    4. After an entry has been made in the Address Book, you can view and revise it. In the Address Book list, right-click on the name of the contact about whom you wish to review address information and select Properties. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 100 8. To delete an entry from your Address Book, select the entry and right-click on it. In the menu that appears, select delete. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...

  • Page 101: Setting Up Your Address Book By Synchronizing With Outlook

    2. In the FaxFinder Fax Client Software, go to Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation and click on “Enable Outlook Sync.” File | Options |Advanced...
  • Page 102 At the Options screen, click OK. 4. In the FaxFinder Fax Client Software, go to the Device Status tab and select Outlook Synchronizer in the “Device” list. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 103 The Outlook Synchronizer feature has many options. For further details, see the Administrator User Guide. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...

  • Page 104: Using Stock Cover Pages

    1. We will send the fax from the Windows Notepad program. (In this program, one sets the printer by going to File | Page Setup | Printer | Properties | Name and, in the drop-down list, set “Multi-Tech FaxFinder” as the target printer, and click OK).
  • Page 105 The “fax stamp” at the top of each sheet of the fax (which includes sender, recipient, and time info) is inserted automatically based on information from the FaxFinder server software and from the recipient fax machine. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 106 Chapter 6: FaxFinder Client Software Operation 4. The FaxFinder Send Fax screen appears again but this time our recipient has been entered. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 107 5. Since we intend to use a cover page, we click “Use Cover Page” and then select a stock cover page from the “Cover Page Style” drop-down list. We can then type a subject for the fax message and type a cover page note, each in the appropriate fields. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 108 Suppose we choose the style called “BoldComplete.” We can view it by clicking “View/Edit” on the FaxFinder Send Fax screen. The requested file will appear in the Template Editor screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 109 6. To see how the cover page appears after the sender and recipient information has been automatically inserted, click Preview Fax. This is how the fax cover page will be sent. 7. To send the fax, simply click Send Fax in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 110: Creating Or Modifying Cover Page Styles

    Creating or Modifying Cover Page Styles The Multi-Tech Cover Page Generator program allows you either to produce custom cover pages or to use existing style templates. In this section, we will describe both processes, making a new template and customizing an existing stock cover page style template.
  • Page 111 Chapter 6: FaxFinder Client Software Operation 2. The main Template Editor screen will appear. Open it to full-screen size. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 112 FaxFinder Send Fax screen (for the subject of fax and the comment) and from the client PC (for the date of the fax). Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 113 (its darker shade represents its unselected state). You can also turn the Grid on and off in the Settings pull-down menu. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation Edit Box or...
  • Page 114 4-direction cursor appears. To expand or contract the box, click on it and drag an edge or a handle until the desired size/shape is achieved. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation cursor.
  • Page 115 To follow our example, you would select “T_DATE” to insert a date field next to the “Date” label you have previously placed on the page. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation and drag to open the desired field.
  • Page 116 To set the line width for lines, rectangles, and ellipses, use the drop-down box at the far-right of the Template Editor’s tool bar. (You need to have the screen open widely enough to see its entirety.) Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation C. Ellipse D.
  • Page 117 If you used the default installation path for Windows XP, save to C:\Documents And Settings\<username>\Application Data\Fax Finder Client\Cover Pages. 10. We advise previewing and printing your custom cover page template using the Multi-Tech Tiff Viewer program rather than the Template Editor program.

  • Page 118: Modifying Existing Cover Page Templates

    2. In the File menu, select “Open.” Browse to the directory into which the FaxFinder client software has been installed. Typically, this will be C:\Program Files \ Multi-Tech Systems \ FaxFinder Client Software \ Cover Pages. Select a cover page template from the list.
  • Page 119 Address Book (in “New Contact” screens launched from Edit | Add Contact in the FaxFinder Fax Client Software program). Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 120 Then click and drag to size the graphic. Click and drag on the cursor dots on the periphery of the image to resize it and set its vertical/horizontal aspect ratio. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 121 For the purposes of our fictitious company, Rocky Mountain Construction, Inc., we will use the slogan “Building on New Horizons.” Select the “Static Text” cursor labeled and drag to open a text box at the bottom of the template page. Enter the slogan. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 122 FaxFinder Send Fax screen. Then scroll through the “Cover Page Style” list to find the file name of the custom template you have created. In our example, it is rmc1. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...
  • Page 123 Address Book (if the recipient is listed there). Click on “Preview Fax” in the FaxFinder Send Fax screen to examine the fax with cover page. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation...

  • Page 124: Cover Page Generator Menu/Icon Command Descriptions

    File Menu commands Open Save Save As Print Exit Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation Short- Icon Description Creates new cover page template file. Ctrl + N Opens an existing cover page template file for Ctrl + O viewing or editing.

  • Page 125: Edit Menu

    Command Name Insert menu commands Image Field Text Edit Box Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation Icon Description Use to insert a bmp or tif image into the cover page template.
  • Page 126 Filled Object deleting objects Line Size drop-down menu Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation Icon Description Use to insert text objects needed in the cover page template. These uses include labels for automated fields (TO, FROM, DATE, etc.) and plain text like a...

  • Page 127: View Menu

    Zoom Out Fit to Width Fit in Window Toolbar Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation Icon Description Use to view a smaller area of the cover page template file in greater magnification.

  • Page 128: Settings Menu

    Command Name Settings Menu commands Font Grid Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 6: FaxFinder Client Software Operation Icon Description Brings up Font dialog box in which font, font size, and font style can be set.

  • Page 129: Reporting Failed Faxes To The Administrator

    5. The client user should forward the modem log file to the FaxFinder administrator in an email message. The FaxFinder administrator’s email address should be viewable in any fax you have received via the FaxFinder. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 130: Chapter 7 - Server Operation

    The actual log is a text file attached to the email. The fax log gives you a summary of events going on in the system. Use it as a reference when considering modifications or expansions of your faxing system. A sample log file is shown below. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 131: Front Panel Leds

    LINK Data Link SPEED Data Rate Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Description On if unit is on. Flashing Green = unit is functioning properly Solid Red = unit is having its software updated. DO NOT TURN OFF if Status LED is solid red.

  • Page 132: Dealing With Failed Fax Reports

    Check Mult-Tech web site for newer server software for FaxFinder and, if any is available, upgrade the FaxFinder (see the section “Upgrading FaxFinder Server Software” in Chapter X: FaxFinder Maintenance). • Call Mult-Tech Tech Support at 1-800-972-2439. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 7: Server Operation...

  • Page 133: Chapter 8 - Device Manager Installation & Operation

    Chapter 8: Device Manager Chapter 8 - Device Manager Installation & Operation Installing Device Manager Software The process of installing the Device Manager software is explained in the illustration below. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 134: Operation: Applicability Of Device Manager

    Add Device Delete Device Save Configuration Right-Click on listed device Restore Configuration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager Summary For FaxFinder and CallFinder, this command copies entries of main (primary) phonebook into the phonebooks of other subordinate units in the system.
  • Page 135 Command Name Update [Firmware] Set Phonebook Sharing Right-Click on listed device [View] Properties Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager Summary Updates “server” firmware and channel firmware of a device (FaxFinder, CallFinder, or Multi- Access unit).

  • Page 136: Opening The Device Manager Software

    1. To launch the Device Manager program from the Windows desktop, go to Start | Programs | Device Manager | Device Manager. 2. The Device Manager main screen will appear. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 137: Device Manager Main Screen

    (designated as Independent) can also be part of the system. The Device Manager is in contact with all the FaxFinder units of its system through the Ethernet network (Internet or private IP network) to which all are connected. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 138 Help menu Device column Status column Version column Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager Description Contains the Exit command which closes the Device Manager program. Allows you to add a device (FaxFinder, CallFinder, or Multi-Access unit) to the system.

  • Page 139: Device Manager "Edit" Menu

    Edit Menu Command Synchronize Phonebooks Add Device Auto-Discover Devices Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager Description Transfers phonebook data from a Primary FaxFinder unit to all FaxFinders designated as Copy units. The phonebook sharing...

  • Page 140: Multi-Tech Systems, Inc. Ff110 Faxfinder Fax Server Admin User Guide

    2. Designating all other FaxFinder units participating in phonebook sharing as Copy units. In the main Device Manager screen, right-click on each unit to share the master phonebook, and select Copy. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 141 To see the newly synchronized phonebook list in each Copy FaxFinder unit, you must update the Phone Book screen by clicking on the Phone Book button (to the right of Administration) in the list at the top of the screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 142 Open the Edit menu and select Add Device. When the Add Device screen appears, enter the IP address, Username, and Password for the unit you are adding to the system. Then click OK. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 143: Right-Click Menu For Selected Faxfinder Device

    Restore Configuration Update [firmware] Set Phone Book Sharing Properties Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager Description Dis-associates the selected device (FaxFinder, CallFinder, or Multi-Access unit) from the system of devices listed in the Device Manager software Device column.
  • Page 144 Once deleted, the device will no longer be under the management of the Device Manager software. Click Yes at the ‘confirmation’ screen to complete the deletion command. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 145 To save the configuration for a particular devicet, select the unit in the main Device Manager screen, right-click on it, and select Save Configuration. Choose the location at which the configuration file will be stored and click OK. Then, at the ‘confirmation’ screen, click OK again. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 146 Device Manager software, use the Restore Configuration command. Device Manager will browse, by default, to an automatically determined directory that contains a saved configuration. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 147 When Update command is invoked, the Update [Device] N.N.N.N screen appears. From this screen you specify which type of code (server, POTS modem, or, for FF110 or CF220, DID channel modems) to update with which firmware file. From this screen, you can also identify the firmware versions currently installed and initiate the update process.
  • Page 148 The Properties command brings up the FaxFinder/CallFinder – N.N.N.N screen on which you can view the IP Address and Username of the FaxFinder and determine the number of characters in its Password. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 149: Firmware Updating Process - Detailed

    (You cannot update the FaxFinder while it is handling a call.) Select that FaxFinder unit and right-click on it. In the menu that appears, select Update. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager...
  • Page 150 2. The Update FaxFinder N.N.N.N screen will appear. The current firmware versions for the FaxFinder’s POTS Modems (1 modem for FF100 and FF110; 2 modems for FF200; 4 modems for FF420; 8 modems for FF820) will be listed in the main window.
  • Page 151 Chapter 8: Device Manager 3. Browse to the location of the most recent firmware file. 4. Click Start Update. 5. The FaxFinder – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 152 POTS modems of all FaxFinder units in the system. 8. The updating process is now complete. Click the “X” in the upper-right corner to return to the main Device Manager screen. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 153: Faxfinder Server Firmware Update

    2. The Update FaxFinder N.N.N.N screen will appear. The current firmware versions for the FaxFinder server, for POTS Modem 1, and for any of the unit’s additional POTS modems, will be listed in the main window. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager...
  • Page 154 In the FaxFinder Update Select field, select “FaxFinder firmware.” 3. Browse to the location of the most recent firmware file. 4. Click Start Update. 5. The FaxFinder – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...
  • Page 155 “Finished – The FaxFinder/CallFinder is ready.” 7. Close the Update FaxFinder N.N.N.N window. In the main FFCF Manager window, the updated version will be listed. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 156: Uninstalling Or Reinstalling The Device Manager Software

    1. Go to Start | Settings | Control Panel | Add or Remove Programs. (The menu director location of the ‘Add/Remove Programs’ function varies for different types of Windows operating systems.) 2. Select the Device Manager program and click Remove. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager...
  • Page 157 4. At the ‘Welcome’ screen, select “Remove” to uninstall the FFCF Manager software or select “Repair” (or “Modify”) as needed to re-install or alter the existing installation of the software. Then click Next. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 8: Device Manager...
  • Page 158 5. At the next screen, confirm your decision to uninstall the Device Manager software by clicking Yes. 6. A transient screen appears while files are being removed. 7. At the ‘completion’ screen, click Finish. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide...

  • Page 159: Chapter 9 - Troubleshooting

    If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439). 2. What if I don't get an email when I set the mail server address ? This pertains to the procedure “Setting Up the Mail Server.”...
  • Page 160 There has been an error with the SMTP server ID/password. In the Administration: SMTP Configuration screen of the FF110 Server software, the “Server User ID” and “Password” fields must be set to fit your mail server (the Server User ID/Password fields must be correctly specified if the mail server requires authentication;...

  • Page 161: What If The Modem Doesn't Answer A Call On The Did Line

    Also check the Pending Msgs status on the Current Status screen and Email Status to see if it has No Errors. Based on these indications perhaps a solution can be found, if not contact our tech support. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 9: Troubleshooting...

  • Page 162: Chapter 10 - Regulatory Information

    7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 163: Cfr Part 15 Regulation

    Any number of fax software packages can be used with this product. Refer to the fax software manual for setup details. Typically, the fax branding information must be entered via the configuration menu of the software. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 10: Regulatory Information...

  • Page 164: Canadian Limitations Notice

    This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide Chapter 10: Regulatory Information...

  • Page 165: Weee Statement

    Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 166: Chapter 11: Warranty, Service, & Repair

    Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 167 Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Distributors Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product. Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A.

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