Multitech FaxFinder FF130 Administrator's Manual page 95

1. What if I can't see the web page for my FaxFinder?
Verify that the Admin PC is on the same subnet as the FaxFinder and that it can be pinged.
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Launch a Command Prompt. (In WinXP, go to Start | All Programs | Accessories | Command
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Prompt. In Win2000, go to Start | Programs | Accessories | Command Prompt.)
Type ipconfig to verify that the Admin PC's IP address is in the same network as the FaxFinder's
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IP address.
Then type ping 192.168.2.1 (or server's current IP address) and press Return.
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If FaxFinder replys to the ping and you are still unable to view the FaxFinder web page, contact
Multi-Tech Technical Support on our portal at https://support.multitech.com.
To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port,
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open communication software (like HyperTerminal) set to a serial speed of 115,200 bps and
type ifconfig.
2. What if I don't get an email when I click the Send Test Email link?
This pertains to the procedure "System Configuration | SMTP." This may be caused by any of the
following:
a. The name server cannot be resolved
b. The mail server cannot be contacted
c. The client PC running the mail software cannot connect to the mail server
d. The administrator's email address may be missing or incorrect
e. The email server does not support SMTP
f. A discrepancy exists between settings established in the FaxFinder System Configuration |
SMTP screen and the email server's requirements for User ID and/or Password in establishing
authentication with the
a. The name server's address could not be resolved (that is, the FaxFinder unit could not contact
your name server) during transmission.
Contact FaxFinder using secure shell and try to ping the name server.
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ssh user@ip
user: admin
password: admin
# ping 192.168.y.y (where this is the address of the name server)
If the name server ping fails, determine why it failed.
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The name server may not be reachable because it is on a different subnet.
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FaxFinder Administrator User Guide
FaxFinder.
Chapter 6: Using the Multi-Tech TIFF Viewer
95