Kyocera TASKalfa 4501i Operation Manual page 462

Troubleshooting > Troubleshooting
Symptom
Cannot search a text that
you want to search on the
PDF file.
Cannot send via SMB.
Cannot send via the e-mail.
*1 You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
*2 You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
Have you set [OCR Text Recognition] in
[File Format]?
Are the texts of the scanned original
fainted or too light?
Is the background of the scanned
original too dark and the texts are
difficult to recognize?
Is the text or image on the back of the
original visible on the front?
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to [On]?
Has [Host Name] been entered
*1
properly?
Has [Path] been entered properly?
Has [Login User Name] been entered
*1*2
properly?
Has the same domain name been used for
[Host Name] and [Login User Name]?
Has [Login Password] been entered
properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the screen displaying Send error?
Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Corrective Actions
Set [OCR Text Recognition] in [File
Format].
Set [Density] to darker level.
Set [Background Density Adj.] to [On] or
[Manual] and manually adjust the
density lighter. Otherwise, set [Density]
to darker level.
Set [Prevent Bleed-through] to [On].
Connect the correct network cable
securely.
Configure the TCP/IP settings properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login user
name.
Delete the domain name and backslash
("¥") from [Login User Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to Responding to Send Error.
Check the limit value is entered to "E-
mail Size Limit" of [E-mail] setting in
Command Center RX and change the
value as necessary.
10-22
Reference
Page
page 6-59
page 6-21
page 6-21
page 6-24
page 6-25
page 2-6
page 8-43
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page 5-31
page 5-31
page 5-31
page 5-31
page 5-31
page 5-31
page 3-42
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page 10-33
page 2-37