Toner Smears Or Rubs Off The Page With No Error Code Displayed; Toner Is On The Back Of The Printed Page - Lexmark 13P0150 - C 750dtn Color Laser Printer Service Manual

Step Action and Questions
2
Cartridge Check - The cartridge may be out of toner or have
another toner problem. Try a new toner cartridge.
Does a new toner cartridge fix the problem?

Toner smears or rubs off the page with no error code displayed

Note: This type of problem is associated with improper fusing or incorrect settings
for media type being used.
If the toner is not fused on the page, replace the fuser assembly.
If the toner is poorly fused on the page, go to step 1.
Step Action and Questions
1
Media settings - Check to see if the printer is set for light
paper.
Is the printer set for light paper?
2
Does resetting the media type fix the problem?
3
Fuser Settings - Set the fuser to "High" in the CE menu.
Does setting the fuser to "High" fix the problem?

Toner is on the back of the printed page

Do the following steps before proceeding with this service check:
1.
2.
3.
If toner is still on the back of the printed page, proceed with this service check.
If the problem is on the top two inches of the page replace the second transfer roll.
If the toner is "stringy" over the top half of the page, go to step 1.
Step Action and Questions
1
Media settings - Check to see if the printer is set for light
paper.
Is the printer set for light paper?
2-76
Service Manual
Enter the CE Diagnostic Mode.
Select Print Test, Tray 1, Continuous from the menu.
Run at least 20 pages of text and see if the problem remains.
5060-XXX
Yes
Problem
Solved
Yes
Set the printer
for current
media type
and go to
Step 2
Problem
Solved
Problem
Solved
Yes
Set the printer
for current
media type
and go to
Step 2
No
Call your next
level support
No
Go to Step 3
Go to Step 3
Replace the
"Fuser" on
page 4-15
No
Go to Step 3