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Chapter 3 - Key Station Features, Operation, and Programming
Hold
Automatic
Description
You may enable this feature on your telephone to simplify call handling, avoid accidental
lost calls, and assist call transfers. Automatic Hold will occur when you skip from line
button to line button or intercom call to outside call and vice-versa.
For instance, if you are currently on a call on Line 1 and press Line 2, the call on Line 1 will
be placed on Hold automatically. The need to press [HOLD] is eliminated, except if you
want to place a call on Exclusive Hold. This feature is ideal for attendant operation. You
can answer an incoming call and then press the desired DSS/BLF button to place the
intercom call and put the line on hold in one action.
Operation
To enable/disable:
1. Press [FEAT ].
2. Dial [9] + [4].
During a telephone conversation on a line or an intercom call:
Press a different line button. The first call is automatically placed on Exclusive Hold.
Conditions
If you access an idle line and skip to another line before dialing, the first line will not
be automatically placed on Hold.
If you have the Automatic Hold feature programmed on a feature button, the feature
button lamp will light when the feature is enabled.
You can only see members of another Tenant group when a call is transferred to you
by that Tenant group.
Call Abandon (Loop Supervision)
Description
Each CO line has a programming option that directs the system to monitor distant party
disconnect or False Hold conditions. This is a useful network feature in busy office
environments where the inside party accidentally presses the [HOLD], [ICM] or [DSS]
button while expecting the outside line conversation to be concluded. Anytime the
system detects a disconnect signal from the Central Office, an existing Hold condition will
be released, freeing that line for future inbound traffic.
The Automatic Hold feature places a call on Exclusive Hold.
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