Customizing Incoming Call Options; Overview; Managing Extensions And Identities Options - ADTRAN NetVanta Unified Communications User Manual

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Enterprise Communications Server

Customizing Incoming Call Options

This section explains how to manage identities.This section covers the following topics:

•

Managing Extensions and Identities Options on page 29

An identity typically corresponds to a user extension or an email address. When callers dial in to the

system, they can access, for example, a user extension or an employee's email address. The Administrator

creates and assigns identities. If you have identities assigned, they appear in the identities pane, on the

bottom-left of the client window.

You can change the number of rings on an identity, which determines the number of times a call rings on an

extension before it is answered by the auto attendant.

To change the number of rings using the Identities pane

1. On the Identities pane, select the Number of rings box that corresponds to the identity that you want

to change.

2. Select the number of rings that you want for the identity. The default number of rings is 4.

To edit an active service using the Identities pane

1. On the Identities pane, select the active service icon.

Active Service icon

2. Select Edit Active Service. The service that is active on the identity opens in the Service Editor. For

information about editing services using the Service Editor, refer to

Services on page

95.

To locate an active service using the Identities pane

1. On the Identities pane, select the active service icon.

Active Service icon

2. Select Locate Active Service. The Services navigation pane opens with the active service highlighted

in the Services content pane.

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Customizing Incoming Call Options

Creating Custom Call Answering

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