Assisted Transfer Element - ADTRAN NetVanta Unified Communications User Manual

Enterprise Communications Server

Assisted Transfer element

The Assisted Transfer element allows a transfer call recipient to accept or deny a call based on the caller's
recorded name.
You can enter the telephone number to which you want to transfer calls. Specify the conditions under
which you want to prompt callers to record their name. When you enter a list of telephone numbers, calls
are transferred to the numbers in the order that they appear. You can use the arrow buttons to change the
order of numbers in the list.
A call moves to the element connected to the Call is accepted connector pin when the transfer recipient
answers and accepts the call. A call that is answered, and then declined by the recipient, moves to the
element connected to the Call is denied connector pin.
If the call is not answered, is answered but not accepted within 10 seconds, or is transferred to an invalid
number, the call moves to the element connected to the Otherwise connector pin.
The default is to wait 20 seconds for an answer before recalling an assisted transfer
attempt.
To specify a call number for the Assisted Transfer element
1. In the Call number(s) section, select the telephone icon to open the Enter Phone Number box.
You can also enter a phone number by right-clicking the Call number(s) box and
selecting New.
2. Type the telephone number to which you want to transfer callers.
3. From the Prompt list, select one of the following prompt types:
Never
619510003-1A
Assisted Transfer
element
Never prompts the caller to record a name.
Copyright © 2009 ADTRAN, Inc.
Using Standard Elements
121