15 Troubleshooting; Overview; Troubleshooting Message Waiting Indicators - ADTRAN NetVanta Unified Communications User Manual

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Enterprise Communications Server

15 Troubleshooting

You can use UC server logs to review calls, events, system errors or warnings.

You can configure the UC server to automatically generate diagnostic information in the event of errors or

problems. You can also configure the diagnostic system options such that ADTRAN, your reseller, and/or

yourself is notified if the UC server is not functioning properly.

If you cannot find the information you are looking for in this manual or in the online help, then you can go

to the ADTRAN website for further information such as training materials, and a quick reference card, and

SIP phone user guides. For more information, refer to the following sections:

•

Troubleshooting Message Waiting Indicators on page 183

•

Troubleshooting the NetVanta UC Server on page 184

•

Using the NetVanta UC Server Logs on page 185

•

Accessing Documentation and Training on page 191

Sometimes message waiting indicators (MWI) on phones are incorrect following a power failure or

changes to the PBX.

Symptoms

The MWI on phones are incorrect.

Possible Causes

• A power failure has occurred.

• Changes were made to the PBX.

Solution

You can resynchronize the MWI on phones.

To resynchronize message waiting indicators on phones

Select Tools > Resynchronize All message waiting indicators.

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Troubleshooting

183

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