Troubleshooting The Netvanta Uc Server - ADTRAN NetVanta Unified Communications User Manual

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Troubleshooting the NetVanta UC Server

ADTRAN has observed that third-party firewall and antivirus products can cause problems with the proper

operation of the UC server.

The UC server is tested with Microsoft security products, such as Windows Firewall and

Windows Defender.

Symptoms

• UC server services keep shutting down with Trend Micro software installed.

• The UC client crashes, doesn't load forms, or produces unknown software errors.

Possible Causes

Sometimes problems can arise from third-party firewall or antivirus software installed on computers

hosting the server or client software.

Solutions

Proceed with the following potential solutions in the order in which they appear. Only when solution A and

B have been attempted and failed, should solution C be tried.

If a problem occurs, ADTRAN Technical Support advises that the third-party product be

removed from the system prior to contacting Technical Support for assistance. For

more information, refer to

Solution A: Verify that the NetVanta UC Server files are excluded from antivirus

software scanning

Verify that the following folders are excluded from antivirus software scanning (as noted in the NetVanta

UC Server Deployment Guide, and in the NetVanta UC Server Installation Guide).

• C:\Program Files\ADTRAN

Or any folder in which the UC server application is loaded.

• C:\ADTRANLogs

Or the folder to which logging application is configured.

• C:\Program Files Microsoft SQL Server

Or the default location of the database folder.

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Accessing Technical Support on page

Enterprise Communications Server

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