Troubleshooting Services - ADTRAN NetVanta Unified Communications User Manual

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Troubleshooting Services

If you are having trouble running services, note that particular issues may be noted in the log files. The

following is a list of potential service warnings that may be noted in the System Errors and Warning logs.

To troubleshoot a warning, locate the log entry below, and note the possible causes of and solutions for the

warning.

Not all errors and warnings necessarily require action. For more information on logs,

refer to

To view service warning logs

1. Select the Logs navigation bar to open the Logs menu. All logs are presented in the Content menu.

2. If the logs are not already sorted into categories, then double-click the Logs folder.

3. Select System Errors and Warnings to view the logs in that category.

4. Verify whether either of the following entries appear.

Log Entry

Failed to update %s's database

with the received fax. The fax will

be saved instead to the default

mailbox.

The data source, %s, referenced in

the element, %s, is unknown.

106

Using the NetVanta UC Server Logs on page

Possible Causes and Solutions

There was a problem communicating with the database defined in

the Receive Fax element.

Check your database connection parameters, and ensure that the

database is available.

ServiceStateMachine when an element refers to a data source that

no longer exists. Verify the following:

1.The ODBC data source, if applicable, is correctly configured

2.The fields in the reference data source may have been changed

or deleted. Verify the data source configuration.

Enterprise Communications Server

185.

619510003-1A

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