Using Elements To Create Call Answering Services; Overview - ADTRAN NetVanta Unified Communications User Manual

Table of Contents

Enterprise Communications Server

10 Using Elements to Create Call Answering

Services

This chapter presents information about the individual elements that you use to build a service. This

chapter covers the following topics:

•

Overview on page 107

•

Using Standard Elements on page 111

•

Using Advanced Elements on page 130

If your system is licensed for database integration then you will also have a Database

elements tab available. For more information, refer to

page

163.

Overview

Elements are the building blocks of the services that you create for use on your extension. By combining

elements on the canvas of the Service Editor, you design a call flow that routes incoming calls.

Elements are on the tool palette of the Service Editor. They are divided into three groups: standard,

advanced, and database. Each group has its own tab.

To access database information, the system must be licensed for database integration. If

you are not licensed for database integration, the Database tab is unavailable. For

more information, refer to

For some of the standard elements, such as Transfer callers, Deliver messages, Pager notification, Fax on

demand, and the Fax Wizard, you can specify an account code. An account code is a specified set of digits

that the caller must enter after completing the dialing pattern. Account codes represent an accounting

category, for example, expenditures, revenues, or salaries. They are also used to ensure security so that a

caller who does not have an account code cannot access specified information.

You can use account codes to allow long distance dialing, in which the telephone company applies the long

distance charges to your account code.

You can set a default account code that applies to any service. If the administrator has enabled the use of

account codes, you can specify the account that you want callers to use.

User context and service elements

When you start a service, it begins by operating in the context of the user who owns the identity (for

example, the extension) that received the call. The different service elements access mailboxes and objects

that are related to this user context. You can change the user context by modifying the service.

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