Accessing Documentation And Training; Accessing Technical Support - ADTRAN NetVanta Unified Communications User Manual

Enterprise Communications Server
Log Entry
System did not receive Caller ID information from
the modem and hence, could not transmit it to your
pager. Ensure that your phone rings at least twice
before answering otherwise you will not receive
Caller ID information.
Failed to update %s's database with the received
fax. The fax will be saved instead to the default
mailbox.
The data source, %s, referenced in the element,
%s, is unknown.

Accessing Documentation and Training

If you want more information than what is available in this manual or in the online help, then go to the
ADTRAN website at http://kb.adtran.com. Here you will find training materials, and a quick reference
card, along with SIP phone user guides.

Accessing Technical Support

Unless there is a support contract in place, please see your reseller for support information. For more
information on ADTRAN Technical Support, refer to the ADTRAN website at www.adtran.com.
If you are contacting ADTRAN Technical Support, then please ensure that you have the following
information readily available.
• Product edition (Standard, SIP, or CEBP)
• Product version
• Service code
The Service code is an identification number to be used when contacting ADTRAN Technical Support. If
you are contacting ADTRAN Technical Support then you will need to enter the service code number over
the phone, so have the number ready when you call. The service contract type and expiry date are available
for your information.
To access the NetVanta UC Server product and service information
From the UC server select Help > About UC Client. Alternatively, select the ? button on the toolbar.
619510003-1A
Possible Causes and Solutions
Verify that Caller ID is available when attempting to
send a pager notification which includes sending
the Caller ID.
There was a problem communicating with the
database defined in the Receive Fax element.
Check your database connection parameters, and
ensure that the database is available.
ServiceStateMachine when an element refers to a
data source that no longer exists. Verify the
following:
1. The ODBC data source, if applicable, is correctly
configured
2. The fields in the reference data source may
have been changed or deleted. Verify the data
source configuration.
Copyright © 2009 ADTRAN, Inc.
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