Customizing Your Mailbox Using Your Computer - ADTRAN NetVanta Unified Communications User Manual

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Customizing your Mailbox using your Computer

This section explains how to customize your mailbox, such as recording greetings and one-time messages,

using UC Client voice message features on your user extension.

You manage all voice message features using the main window or Assistant menu. This menu appears by

default when you start the application. You can access voice-messaging features by selecting the feature

icons in the navigation pane.

For more information on setting mailbox options from your computer, refer to

Customizing your Mailbox on page

Recording and selecting greetings

Using the Greeting Management pane, you can create and record new greetings, or play and delete existing

greetings. You can manage four types of greetings:

• External greeting

• Internal greeting

• Mailbox identifier greeting

• Out-of-office greeting

Callers from outside your workplace hear the external greeting. This greeting is longer and more

informative than the internal greeting. Here is an example of an external greeting:

"Thank you for calling [your workplace name]. We are unable to take your call at this time; please leave a

message at the sound of the beep and we will get back to you before the end of the day."

Callers from another extension at your workplace hear the internal greeting. This greeting is shorter than

an external greeting and can be more informal because it is intended for internal callers. Here is an

example of an internal greeting:

"Hi, I'll be in a meeting all morning, but I'll get back to you after lunch. Thanks for your patience."

The mailbox identifier greeting consists of your name. Callers hear this greeting when their call is

transferred to your extension. The mailbox identifier is always available in the greetings list and you

cannot delete it.

Enable the out-of-office greeting when you are away from the office for an extended time. The caller

cannot interrupt the out-of-office greeting. Callers hear the entire greeting before they can leave a message.

You can record an out-of-office greeting and enable it only when you need it. You can re-use the same

greeting each time you are out of the office. When you start the application, a notice reminds you that the

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Enterprise Communications Server

619510003-1A

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