Acquiring" You From Media Channels; Task Summary - Avaya Interaction Center User Manual

"Acquiring" You from Media Channels

When the automated outbound calling activities require more agents than the other media channels
require, Outbound Contact "acquires" agents (makes the agents available for outbound calling
again).
Avaya Agent performs the following actions so that Outbound Contact can acquire you:
Displays the word "Outbound" below the Status Control bar on the Media tab
n
n Resets your channel load for each channel to zero
Moves you to the Outbound Contact tab
n
Rejoins you to the jobs you originally joined
n
Note: To join additional jobs, click each job. Then click Join Job.
To resume your Outbound Contact activities:
Click the Off Break button.
n
You can now resume handling automated outbound calls.
For more information, see
for Outbound Contact Calls," on page

Task Summary

The following table summarizes the tasks you complete during your calling activities:
Task
Start calling activities
Take a rest
Resume calling activities
"Joining Outbound Jobs," on page 182
182.
Button
Join Job
Off Break
On Break
Off Break
and "Making Yourself Available
Action
Select one or more jobs.
Click Join Job.
Click the Off Break button.
Click the On Break button.
Click the Off Break button.
Issue 1.0 June 2002
Task Summary
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