Avaya Agent Status Control Bar - Avaya Interaction Center User Manual

Menu Item
Always on top
Focuses
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Avaya Agent Status Control Bar

When either the Media tab or the Outbound Contact tab of the Avaya Agent is selected, you see a
Status Control bar with icons or buttons that display or control your current state and the work you
can do.
The Status Control bar displays different icons and buttons, depending on whether the Media tab
or the Outbound Contact tab is selected.
Media Tab
When the Media tab is selected, the Status Control bar displays an Agent button and a button (or
icon) for each inbound media channel (Voice, Email, and Web Chat). (A button is different from an
icon. You can press a button, which has a frame around it, to control your status. An icon does not
have a frame around it and you cannot press it.)
The text below the Status Bar displays the following information:
Your login ID
n
Your channel load in the media channels (the maximum number of customer contacts of each
n
media channel that you can handle at a time)
Action
When this item has a check mark, it ensures that the Avaya Agent always
remains on top of other applications on your desktop. If you want the Avaya
Agent to go behind other applications, click this menu item to remove the check
mark.
Lets you select a new Business Application focus to display on your desktop. A
focus is a window containing information that you use to complete a particular
job. For example, CallCenterQ is a focus containing information you use when
you respond to a request from a customer. It includes Request, Fulfillment,
Order Entry, Locator, Task, Returns, Customer, and Prompter information.
Displays the Avaya Agent online help.
Displays information about this Avaya Agent application release.
Minimizes the Avaya Agent. To restore the Avaya Agent, click the Avaya Agent
icon on the Windows task bar.
Closes Avaya Agent, the Web Agent, and all open Avaya focuses.
Avaya Agent
Issue 1.0 June 2002 17