Avaya™ Outbound Contact Management - Avaya Interaction Center User Manual

Avaya Agent
The out-of-the-box Outbound List Processing component is in the Outbound Lists pane of Avaya
Agent. When you click the Outbound Lists tab, the default Outbound Lists tab looks like this:
For information about using the Outbound List Processing component, see Chapter 8, "Managing
Outbound Lists".
Avaya™ Outbound Contact Management
Avaya™ Outbound Contact Management (Outbound Contact) automates outbound calling
activities. The software runs outbound jobs that dial customer telephone numbers and display
customer information for you. A job is a list of customers to be called. When you join a job, you
manage automated outbound calls. With Outbound Contact, you can spend more time helping
customers and less time trying to call them.
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