Pushing A Web Page; Helping Your Customer Enter Information - Avaya Interaction Center User Manual

Pushing a Web Page

At any time during a chat session, you can "push" a Web page to your customer. Your customer's
browser opens to that page almost as soon as you push it.
Use this feature when you want to show your customer some information or to help your customer
find a page they are looking for.
Tip: Use Page Push when you want to show your customer a single page. If you want to lead your
customer to a series of pages, use Auto-Sync instead.
Tip: If you send the same URL repeatedly, it is easier to create a URL resource and then send the
resource any time you want. See
To push a Web page to your customer:
1 Type a complete URL in the Text Entry area. It must begin with http://, https://, or ftp://.
Example of an incomplete URL: www.avaya.com
Example of a complete URL: http://www.avaya.com
2 Click the Push URL button.
The Transcript area shows that you have pushed a URL to your customer. Your customer sees a
message in their applet that a URL was sent to their browser. If you entered the URL correctly
and the URL is currently working, the customer's browser opens to the page you pushed.
3 Verify with your customer that the page is displayed in their browser.

Helping Your Customer Enter Information

Any time you are sharing browsers with your customer, you can help the customer fill in
information on a Web page. This feature is called Collaborative Form Filling. A form can be a
Web page or any part of a Web page where customers enter information. For example, your
customer may need help entering information on the following types of forms:
Registration form
n
n Shopping cart or order page
Checkout page
n
When you or your customer enter information in a form that you are sharing, you both see that
information immediately. Thus, you can take turns entering information. The customer must
submit the information when the form is complete.
To help your customer fill in a form:
1 Verify that your chat customer wants help filling out a form.
2 Ask if the customer is currently viewing the form.
"Managing Resources," on page 155
Sharing Browsers with a Customer
for more information.
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