Performing An Outbound Contact Job - Avaya Interaction Center User Manual

Chapter 7 Managing Outbound Contact Calls
Task
Join more jobs
Leave one or more jobs
Log out of Outbound
Contact
Exit Avaya Agent

Performing an Outbound Contact Job

In the following example, your supervisor assigned you to the Automobile Preference campaign.
One of the jobs you joined is named Auto Manufacturer. This name is displayed in the field below
the list of job names. During this job, you speak with a potential customer who attended the annual
Automobile Show.
This job is set for predictive dialing. Outbound Contact calls each customer and connects you with
the customer and their information immediately. During your conversation, you record their
responses to the Show script.
As you begin the day, you log in to Avaya Agent from the Start menu.
196 Avaya Agent User's Guide
Button
On Break
Join Job
Off Break
On Break
Leave Job
Off Break
Available
Action
Click the On Break button.
Select one or more jobs.
Click Join Job.
Click the Off Break button.
Click the On Break button.
Select one or more jobs.
Click Leave Job.
Click Off Break to resume outbound calling
activities.
Click the Media tab.
Click the Agent button until the Agent State
changes to Available. This makes you available
for inbound Voice, Email, and Chat.
Click Avaya Agent > Exit to log off Avaya Agent.
If a logout dialog box is displayed, select a
reason code and click OK.