Other Preferences - Avaya Interaction Center User Manual

Enable "Away from Desk" message – If you select this option, whenever you have not
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responded to the customer within the specified period of time, a message is sent to the
customer. This is useful if you plan to be available to handle multiple chat sessions or multiple
channels (chat and email, for example) simultaneously. After you click this check box, you can
change the time interval and you can specify what the message says in the text box.
Time interval between "Away from Desk" messages – The message referred to in the
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description of the previous preference is sent each time the specified amount of time passes,
until you type a chat message to the customer.
"Away from Desk" message text – This option lets you can change the text that is sent to the
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customer whenever you do not respond within the time interval specified above.

Other Preferences

The options in the Other tab are as follows:
Internet Explorer Browser Path – If you want to use a different installation of Internet Explorer,
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click the button and navigate to the program.
Default mode "Visible" when monitoring a chat session – (Supervisors only) If you are a
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supervisor and you select this option, whenever you begin to monitor a chat session, the system
announces your presence to the agent in the Transcript area.
Setting Preferences
Issue 1.0 June 2002 171