Overview Of Dvd+Rw Archival; Supported Drives; Dvd+Rw Media Control And Care; Archival Procedures - Avaya IP Office User Manual

Overview of DVD+RW archival

With a DVD+RW drive installed in the ContactStore server, you can archive calls automatically.
The application writes files to disk in batches as calls are recorded. It also archives the call details to the
disks.
Recording files are copied to the DVD disk:
•
When 14 hours of recordings have been made (equivalent to 100MB when recording in G.726
mode).
or
• 24 hours have passed since the last write to DVD
whichever is sooner.
The .xml files associated with each recording are archived to the DVD along with the .wav files that
contain the actual audio.

Supported drives

ContactStore requires the Nero DVD tools to write to the DVD drive. You must therefore use a drive that
is supported by Nero. If Nero is not bundled with your DVD drive, you must install it separately. Single-
sided 4.7GB DVD+RW media are supported.

DVD+RW media control and care

To find calls easily and reliably, be sure that all media are labeled, handled and stored correctly. To
ensure maximum reliability and consistent high quality recording and playback, follow these DVD+RW
care procedures rigorously at all times:
•
Follow the manufacturer's guidelines for cleaning the drive's lens.
• Disks exposed to temperatures outside the operating environment must be stabilized before use.
Leave the cartridges in the operating environment temperature for a MINIMUM of two hours.
• Protect disks from extremes of heat. Do not store disks in direct sunlight.
• Avoid excessively damp environments; disks can be damaged by liquids and also by extreme
humidity.
• Do not let disks get dirty. When not in use, store disks in their supplied protective container.
• Do not drop disks.
• Do not touch the optical media inside the cartridge.

Archival procedures

The following sections explain how to complete the basic archival procedures:
• Loading a disk
•
Changing disks
• Labeling a disk
• Verifying recorded disks
• Reusing an old disk
ContactStore System Admin
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)
Chapter5
Page 48