Table of Contents
Advertisement
Chapter 2 Managing Avaya Agent
Deleting Search Results Tabs
If you saved information you found in the Find option, new tabs were created in the UAD with the
results. You can delete any tabs that were created this way.
To remove search results tabs from the UAD:
1 Select the tab that you want to delete.
2 Click View > Delete tab.
The tab is deleted.
Updating UAD Information
The information in the UAD changes over time. New queues or agents may be added, existing
queues or agents may be removed, and information about agents may change. Agent state data
changes frequently as agents log in and become available or unavailable for contacts.
If there is a delay between the time you first open the UAD and the time that you are ready to use
it, the information may not be current. If you have left the UAD open for awhile, you should
"refresh" it to get the most up-to-date information.
If your contact center is large, it may take a moment to refresh all the data. If you only need
information about agents' current availability, you may prefer to update agent state data only.
Refreshing the Entire UAD
To update all data displayed in the UAD:
1 Click View > Refresh.
The UAD brings in all the latest information.
Updating Agent State Only
To update agent state data in members of a group:
1 Right-click the name of a workgroup in the box on the left side of the UAD.
2 Select Update State from the pop-up menu.
The latest agent state information for members of this workgroup is displayed.
3 Repeat with other workgroups, as desired.
66 Avaya Agent User's Guide
Hide quick links:
Advertisement
Table of Contents
