Email Preferences - Avaya Interaction Center User Manual

Email Preferences

The options in the Email tab apply only to email you send from the Web Agent. The options are as
follows:
Spell check before sending an email – If you select this option, the Spell Checker is displayed
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whenever you press the Send button, reminding you to check the spelling of each email
message and enabling you to correct any errors before the Email Management software sends
the message to the customer.
n Confirm before sending an email – If you select this option, after you click the Send button to
send an email, a dialog box asks if you are certain that you want to send this message. This
gives you a last chance to check your emails before you send them.
Quote original message in email response – This option inserts the customer's original message
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into your email replies. With this option, you can see what you are responding to and your
customer can see what they wrote you in their original message. If you select this option, you
can also select the following:
Quote prefix to be used – You can change the keyboard character that is entered in the text
w
box at the start of each line in the original message. The default character is a closed angle
bracket (>).
Setting Preferences
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