Leaving Outbound Jobs - Avaya Interaction Center User Manual

Leaving Outbound Jobs

You can leave one or more jobs at the same time. For example, you would leave a job when your
supervisor wants you to concentrate on a specific calling activity, you are going on a break, or your
workday is ending.
To leave a job:
1 Complete the current call.
2 Click On Break.
3 Click the job or jobs you want to leave.
To select a series of consecutive jobs, press the Shift key. Then click the first and the last job
w
name.
To select more than one job individually, press the Control key while you click each job
w
name.
4 Click Leave Job on the Outbound Contact tab.
The icon preceding the job in the Job Name list changes from an open blue lock to a closed red
lock.
To return to outbound calling:
1 Click the Off Break button.
2 Click one or more jobs.
3 Click Leave Job on the Outbound Contact tab.
The icon preceding the job in the Job Name list changes from a coffee cup to a closed red lock.
To return to outbound calling:
1 Click the Off Break button.
2 Click one or more jobs.
3 Click Leave Job on the Outbound Contact tab.
Note: You are still logged in to Avaya Agent. You can continue to use the channels
on the Avaya Agent Media pane channels and Avaya applications.
You are still logged in to Avaya Agent. You can continue to use the channels on the
Avaya Agent Media pane channels and Avaya applications.
Proceeding Through Agent Tasks
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