Logging In To Avaya Agent - Avaya Interaction Center User Manual

Chapter 2 Managing Avaya Agent
Your Avaya Agent and Avaya™ Business Applications may use "free seating." With free seating,
your personal settings and preferences are attached to your login ID and password. Therefore, you
can log in to different workstations at your contact center, and Avaya Agent and your Avaya
Business Applications will open with your personal settings and preferences.
Caution: With free seating, you should only log in to one workstation at a time. If you want to
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change from one workstation to another, be sure to log out of the first workstation before you log in
to the second one.
Note: For information about your login ID and password, see your administrator.
When you log in to Avaya Agent, you also log in automatically to your other Avaya applications,
such as an Avaya Business Application and Web Agent. Within Avaya Agent, you also log in to
either Avaya™ Outbound Contact Management (Outbound Contact) or the media channels (Voice,
Email, and Web Chat).

Logging In to Avaya Agent

To log in to Avaya Agent:
1 Double-click the Avaya Agent icon on your desktop.
If your desktop does not have an Avaya Agent icon, click Start > Programs > Avaya Interaction
Center 6.0 > <name of the Business Application, such as CallCenterQ, CustomerQ, or HRQ>.
Your login dialog box may look like this:
42 Avaya Agent User's Guide
This area displays any
status messages
generated when you
log in.