Spell Checking Your Messages - Avaya Interaction Center User Manual

Spell Checking Your Messages

Spelling errors can make your messages difficult to read and can sometimes lead customers to
misunderstand what you type. Because you want to type fast, it is difficult not to make many
spelling errors in a chat session. Therefore, it is a good idea to use the Spell Checker.
A preference displays the Spell Checker every time you click the Say button so that you can check
each message before it is sent to the customer. Although it takes time to check every message, it is
recommended that you turn on this chat preference and see how it works for you. See
Preferences," on page
If you prefer, you can check only those messages that you want to check, as described here.
To check the spelling of a chat message before you send it:
1 Put your cursor in the Text Entry area where you typed a message you want to check.
2 Select Contact > Spell Check.
The Spell Checker is displayed.
3 If you wrote the message in any language other than your primary language, select that
language from the Available Languages drop-down menu.
This action changes to the dictionary of that language.
4 If a word is displayed in the "Not in dictionary" box, look at it to see if you think it is spelled
correctly. Look at the list of words in the Suggestions box to see if any of those words is the
correct spelling for the word. If so, select the word and click the Change button.
170.
Tip: The Spell Checker has many features, all of which are labeled. You can see
what happens when you click any buttons on the right side of the dialog box by
holding your cursor over the button until a tooltip appears.
Tip: If a word is displayed in this box, it is not included in the currently selected
dictionary. However, it may be spelled correctly. For example, names of people and
products are not in the dictionary. You should add any name that you may use again
to your user dictionary by clicking the Add button.
Spell Checking Your Messages
"Chat
Issue 1.0 June 2002 135