Setting Preferences - Avaya Interaction Center User Manual

2 Click the Import resource file button.
The Open dialog box is displayed.
3 If you had agent resources in the previous version of Avaya IC, do the following:
a Navigate through your folder until you find your resource file. Agent resources have a
.WAC at the end of their filenames.
b Double-click the filename when you find it.
4 Use the drop-down menu to find the folder where the global resources are located.
5 Locate the global resources file. Global resources have a .rsc at the end of their filenames.
The resources are imported and displayed in the Resource area.

Setting Preferences

You can use the Preferences dialog box to set certain options about the display of the Web Agent
and the way you handle your email and chat contacts.
Note: Except for User Interface settings, all preference changes you make take place immediately.
User Interface changes, such as changes to the size of the font or icons, take place only when you
exit the Web Agent and start it again.
To set your preferences:
1 If the Web Agent is not currently displayed, click the Web Agent button in the task bar.
Setting Preferences
Issue 1.0 June 2002 165