service level 41
setup 285
single call handling 298
workgroup configuration 281
workgroup queue
agent pick up call 207
workgroup status display 242
Workgroup view window 40
wrapup 40
wrap-up time, setting 206
Z
zero code suppression 130
Bell 130
GTE 130
Jam Bit 8 130
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MAXCS ACC 6.5 Administration Manual