Claims For Damaged Shipments; Claims For Shipping Discrepancies - Teledyne 6200A Manual

1.1 Claims for damaged shipments

All instruments should be thoroughly inspected immediately upon receipt. Material in the container
should be checked against the enclosed packing list. If the contents are damaged and/or the instrument
fails to operate properly, the carrier and TAI should be notified immediately.
The following documents are necessary to support claims:
Original freight bill and bill of lading
Original invoices or photocopy of original invoice
Copy of the packing list
Photographs of damaged equipment and container

1.2 Claims for shipping discrepancies

All containers should be checked against packing list immediately upon receipt. If a shortage occurs,
notify the carrier and TAI immediately. TAI will not be responsible for shortages against the packing list
unless they are reported immediately.
The following information is necessary to make a claim:
The instrument model number
Serial number
Sales order number or purchase order number
Upon receipt of a claim, TAI will advise disposition of the equipment for repair or replacement.
TAI - Thermal Converter Operator Manual - Page 2