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Symptom table—output expander option
Symptom
Printer fails to recognize the option is installed. The
paper feeds into the standard bin.
Remove Paper—Output Bin x is displayed and
cannot be cleared
Printer does not display Output Bin Full
Excessive static electricity buildup
271.xx paper jams appears
Symptom table—5-bin mailbox option
Symptom
Printer fails to recognize the option is installed. Paper
feeds into the standard bin.
Ready Bin x Full displays and won't clear
Bin x is full but no message displays that Bin x is full
Bin full message displays but paper feeds into bin.
272 Paper Jam appears, paper does not feed into the
bin selected.
Symptom table—StapleSmart finisher
Symptom
Printer does not complete POST, and stapler cycles
several times.
Problems with static electricity buildup.
Printer does not recognize StapleSmart Finisher
Option as being installed.
Close Top Cover displayed. Unable to clear or reset
message (POST incomplete).
Close Finisher Side Cover displayed. Unable to clear
or reset message (POST incomplete).
Paper feeds into finisher option output tray. Paper is
not stapled and paper does not align with the right
side.
Paper feeds into finisher option. Paper aligns with the
right side. The stapler does not staple.
Paper is transported into the output tray but is not
stapled.
Action
Go to
"Output expander option service check" on
page
2-90.
Go to
"Remove Paper—Output Bin x is displayed,
POST is incomplete unable to clear the message."
on page 2-91
Go to
"No indication that bin x is full or no
indication that bin x is near full." on page
Go to
"Problems with excessive static electricity
buildup." on page
2-92.
"271.xx paper jam service check" on page
Action
Go to
"The printer does not recognize one or more
output options as installed." on page
Go to
"Ready bin x full message—may be able to
clear message and will feed paper into bin
selected." on page 2-69
Go to
"Bin x full—no message that bin x is full
message" on page 2-69
Go to
"Ready—bin x full displays and paper feeds
into bin x" on page 2-70
Go to
"Paper does not feed into the bin selected.
272.xx Paper Jam—check bin 1 message" on
page 2-70
Action
Go to
"POST incomplete—stapler cycles several
times" on page 2-114
Go to
"Problems with static electricity buildup" on
page 2-111
Go to
"Printer does not recognize StapleSmart
finisher option as being installed" on page 2-111
Go to
"Close Finisher Top Cover displayed—
unable to clear or reset message (POST
incomplete)" on page
2-111.
Go to
"Close Finisher Side Door displayed—
unable to clear or reset message (POST
incomplete)" on page
2-112.
Go to
"Paper feeds into finisher option output
tray—Paper is not stapled—Paper does not align
with the right side" on page
Go to
"StapleSmart finisher service check" on
page
2-111.
Go to
"Sheets are transported into output tray but
not stapled" on page
2-112.
5061
2-92.
2-49.
2-68.
2-112.
2-5
Diagnostic information
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