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Quality troubleshooting (continued)
Symptom
Print too light
Print too dark
Transparency print
quality is poor
(Print has inappropriate
light or dark spots, toner
is smeared, horizontal or
vertical light bands
appear, or color does not
project.)
Toner specks
Toner rubs off the paper
easily when you handle
the sheets.
Cause
• Paper settings may be
incorrect.
• The Toner Darkness
setting is too light.
• You are using paper
that does not meet the
printer specifications.
• The print cartridges are
low on toner.
• The print cartridges are
defective or have been
installed in more than
one printer.
• The Toner Darkness
setting is too dark.
• The print cartridges are
defective.
• You are using
transparencies that do
not meet the printer
specifications.
• The Paper Type setting
for the tray you are
using is set to
something other than
transparency.
• The print cartridges are
defective.
• The transfer roller is
worn or defective.
• The image transfer unit
is worn or defective.
• The fuser is worn or
defective.
• Toner is in the paper
path.
• The Type setting is
wrong for the type of
paper or specialty
media you are using.
• The Texture setting is
wrong for the type of
paper or specialty
media you are using.
• The Weight setting is
wrong for the type of
paper or specialty
media you are using.
• The fuser is worn or
defective.
Solution
• Make sure the printer paper type, paper texture,
and paper weight settings match the type of
paper you are using.
• Select a different Toner Darkness setting from
the printer driver before sending the job to print.
• Perform a Color Adjust in the Utilities Menu.
• Load paper from a new package.
• Avoid textured paper with rough finishes.
• Make sure the paper you load in the trays is not
damp.
• Shake the specified toner cartridge to utilize the
remaining toner. For more information, see Print
cartridges.
• Replace the print cartridges.
• Select a different Toner Darkness setting from
the printer driver before sending the job to print.
• Replace the print cartridges.
• Use only transparencies recommended by the
printer's manufacturer.
• Make sure the Paper Type setting is set to
Transparency.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
• Replace the fuser.
• Call for service.
• Change Paper Type to match the paper or
specialty media you are using.
• Change Paper Texture from Normal to Smooth
or Rough.
• Change Paper Weight from Plain to CardStock
(or other appropriate weight).
• Replace the fuser.
Diagnostic information
5061
2-107
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