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5061
White streak in color plane
A white streak appears in one particular color plane. This problem may be caused by a contaminated developer
roll in the print cartridge.
Step
Actions and questions
1
Check to see which color is having the problem, and go
to step 2.
2
Try a new cartridge for the color having the problem.
Does a new cartridge fix the problem?
3
Printhead check—The printhead lens may be
contaminated by toner. Check for any signs of
contamination on the lens of the printhead.
Is the printhead contaminated?
Paper wrapped around the second transfer roll
Step
Actions and questions
1
Some media can get wrapped around the second
transfer roll and can affect print quality.
Is there a piece of media wrapped around the second
transfer roll?
2
Run several pages to see if the media wraps around
the second transfer roll again.
Does the media wrap around the second transfer roll,
again?
2-104
Service Manual
Yes
No
Problem resolved
Go to step 3.
Go to
"Printhead
Contact your next
removal and
level of support.
adjustments"
on page
4-72.
Yes
No
Remove the
Problem resolved
piece of media,
and go to step 2.
Replace the
Problem resolved
second transfer
roll. See
"Second
transfer roll
removal" on
page
4-88. If this
does not fix the
problem, contact
your next level of
support for
assistance.
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