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Symptom: A call record is not printed.
Possible Cause
1. Connection between the CAS and the
control unit is faulty.
2. The duration of the telephone call is not
more than one minute.
3. The SMDR options are not administered
correctly.
Symptom: Unitelligible data appears on system reports.
Possible Cause
Your printer's baud rate is not set to the cor-
rect speed.
or
The CAS is not set to the same baud rate as
your printer.
Maintenance Information
UPDATED CUSTOM CARTRIDGES
The CAS does not require a special maintenance program. However, the tariff
rates contained in the software of your custom cartridge are subject to
change by the Federal Communications Commission (FCC). As the tariff
rates that are charged to you by your telephone company change, updated
custom cartridges containing the new tariff rate information may be ordered.
Refer to the following section for ordering information.
ORDERING INFORMATION
Customized cartridges (Order Number 31671) for the CAS containing updated
tariff rates are orderable by calling the AT&T National Sales Part Center's
toll-free number, 1-800-222-PART.
22
Recommended Action
1. Make sure the wiring between the CAS
and the control unit is not damaged.
Make sure the connections are secure
and that the screws on the connector
are securely fastened.
2. None.
3. Refer to your administration manual's
section titled "Administering SMDR Op-
tions."
Recommended Action
Refer to the manufacturer's instructions
received with your printer to set its baud
rate to 1200. If this is not possible, refer to
the section of this document titled "Chang-
ing the Baud Rate of the CAS's Output."
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