Events Log Screen - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

EVENTS LOG SCREEN

Split Status
Waiting: Number of calls waiting in each split and length of time the oldest
call has been waiting
Call Flow
Splits/Intra: Main and secondary split assignments and intraflow status
The Events Log Screen displays the last 19 exceptions, routine events (such as
a normal shutdown), and system problems with the time and date they
occurred. Exceptions indicate that an unusual or undesirable situation may be
occurring. "Step 10: Customizing Your CMS" describes the exceptions
available on CMS.
Bon Voyage Travel
3: 24P 07/07 xxx Split 2 - Agent BJ-
3: 24p 07/07 xxx Split 2 - Agent MAX - Refused Call
3: 24P 07/07 Normal Call Management Shutdown
3: 24P 07/07 CMS for MERLIN II CS Version 2.0. Call Management Started
3: 24p 07/07 Firmware Version 2.1. Clock Type 18.092
3: 33p 07/07 xxx Split 1 - Agent SHERM - Refused Call
1: 19P 07/08 Normal Call Management Shutdown
1: 19P 07/08 CMS for MERLIN II CS Version 2.0. Call Management Started
1: 19P 07/08 Firmware Version 2.1.Clock Type 18.092
9: 02a 07/09 Normal Call Management Shutdown
9: 09a 07/09 CMS for MERLIN II CS Version 2.0. Call Management Started
9: 10a 07/09 Firmware Version 2.1.Clock Type 18.114
2: 38p 07/11 Normal Call Management Shutdown
2: 38p 0711 CMS for MERLIN II CS Version 2.0. Call Management Started
2: 38p 07/11 Firmware Version 2.1. Clock Type 18. 136
2: 40p 07/11 xxx Split 2 - Agent SAM - Refused Call
2: 42p 07/11 xxx Split 2 - Agent BEN - Refused Call
2: 48p 07/11 xxx Split 2 - Agent NORM - Refused Call
3: 01p 07/11 xxx Split 2 - Agent MAX - Refused Call
If you want to see the last 50 events, you can print the Events Log Report.
For more information, see Section 7, "Generating Reports, " in the CMS
System Manual.
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DAY CMSIIR2
Refused Call
Step 9: Managing Calls 5 9
3:02p 07/ll
F10 - Help