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AT&T MERLIN Attendant Planning Forms

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AT&T

MERLIN Attendant

for MERLIN LEGEND Communications System
Planning Forms

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Summary of Contents for AT&T MERLIN Attendant

  • Page 1: Merlin Attendant

    AT&T MERLIN Attendant for MERLIN LEGEND Communications System Planning Forms...
  • Page 2 Copyright© 1991 AT&T AT&T 555-600-712 All Rights Reserved Issue 1 Printed in U.S.A. October 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Trademarks MERLIN LEGEND is a trademark of AT&T.

  • Page 3: Business Days

    ® A t t e n d a n t MERLIN Planning Form A Business Days You need to set up a business schedule for the MERLIN Attendant in order to switch between day and night operations. A business schedule defines the days of the week your business is open and the normal operating hours for each day.
  • Page 4 Planning Form A...

  • Page 5: Business Hours

    ® Attendant MERLIN Planning Form B Business Hours You need to set up a business schedule for the MERLIN Attendant in order to switch between day and night operations. A business schedule defines the days of the week your business is open and the normal operating hours for each day.
  • Page 6 How to Program: Remember to set the current date and time for the MERLIN Attendant. Refer to the program- NOTE: ming information that came with the unit for further information. If you do not set the MERLIN Attendant clock, the unit remains in Day mode at all times. 1.
  • Page 7 ® MERLIN Attendant Planning Form C Announcement Time Reallocation Each announcement has been assigned a default duration (in seconds) as follows: = 20 Night = 20 Transfer Fail = 14 Hold = 05 Connect = 05 The total duration for all announcements cannot exceed 64 seconds. Use this form if you want to perform either of the following: •...
  • Page 8 How to Program: Planning Form C...
  • Page 9 ® Attendant MERLIN Planning Form D Announcement Recordings You can use the standard announcement format provided by filling in the blanks as necessary, or you can write your own message for each announcement you plan to use. Use the programming instructions on the back of this form to record your announcements.
  • Page 10 HOLD ANNOUNCEMENT informs callers that they are to hold while the call is transferred. “Please hold while your call is being connected.” Your message if different: CONNECT ANNOUNCEMENT informs the person whose extension is dialed that a call is being transferred. “Connecting a call to you.”...

  • Page 11: Routing Plan

    ® MERLIN Attendant Planning Form E Routing Plan Your Routing Plan determines how the MERLIN Attendant handles incoming calls, including where and when calls are transferred. You need to establish separate routing plans for both day and night operations. Make your entries in the Routing Plan table on the back of this form as described in the following paragraphs.
  • Page 12 Considerations • The transfer code for Route 0 should be "2" for a blind transfer. • The extension number for Route 0 should be 720, or an extension number not included in your dial plan so calls to route 0 appear on a line button. Ž...
  • Page 13 ® MERLIN Attendant Planning Form F Supervised Transfer Operations This form is used to facilitate entry of supervised transfer operations only. NOTE: If you have any routes that are blind transfers, refer to Planning Form G for programming information. If you need to change one extension number in a route, refer to Planning Form 1. Copy the information for all supervised transfers from the Routing Plan (Planning Form E) to the form below.
  • Page 14 Planning Form F...
  • Page 15 MERLIN Attendant Planning Form G Blind Transfers This form is used to facilitate entry of blind transfers on/y. Copy the information for all blind transfers from the Routing Plan (Planning Form E) to the form below. Then, use the entry instructions on the back of this form to program the information.
  • Page 16 How to Program: Planning Form G...

  • Page 17: Call Processing Options

    MERLIN Attendant Planning Form H Call Processing Options Use this form if you want to: • Make changes to the current settings for your call processing options. • Set up the MERLIN Attendant for extension numbers. (Refer to the information on the back of the form) How to Program Planning Form H...
  • Page 18 Extensions If you are giving callers the option to dial individual extension numbers as well as route numbers, you must specify the number of digits in your extension number, the type of transfer to be used when an extension is dialed, and the range of extension numbers used in your dial plan.
  • Page 19 MERLIN Attendant Planning Form I Combined Routes/Individual Changes This form is used to program routes that combine blind and supervised transfers and to make individual changes to existing routes (e.g., change one extension number). Use the programming instructions on the back of this form to enter the information. The front of this form is set up so that once you have entered authorized caller mode, you can see at a glance the entries you need to make.
  • Page 20 How to Program: Enter authorized caller mode. a. Dial the MERLIN Attendant extension number from a Touch-Tone phone, preferably a single-line set. b. Wait for an answer. c. Dial [*] immediately followed by your authorized caller code and [#]. Note: If you are programming from a multiline Touch-Tone phone connected to the MERLIN LEGNED™...
  • Page 22 AT&T 555-600-712 Graphics © AT&T 1988...

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