Key Terms - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

KEY TERMS

Step 4: Installing Your Software. Describes:
Installing the MS-DOS® operating system
Installing the CMS software
Step 5: Starting CMS and Entering Data. Describes:
Getting to the CMS Main Menu
Entering and editing data
Step 6: Identifying Your Agents and Lines. Describes entering the
information from your CMS planning forms (completed in Step 1) into the
system and includes:
Creating an agent directory
Identifying your CMS lines and line groups
Identifying priority lines
Step 7: Building a Shift Configuration. Describes:
Administering splits
Administering call flow
Administering intraflow
Step 8: Testing CMS. Provides the opportunity to verify that some key
elements of CMS are working correctly before the system begins full-scale
call management
Step 9: Managing Calls. Describes:
Using the status screens to monitor call management
Using dynamic reconfiguration to change a configuration while it is
being used to manage calls
Handling calls at night
Step 10: Customizing Your CMS. Briefly describes the options,
exceptions, and features you can use to customize CMS for your business
Appendix A: Guide to CMS Screens. Illustrates the network of CMS
screens in the system
Important CMS terms and concepts are described in "Key Terms and
Concepts" in the CMS Planning Guide, which you'll be using in Step 1 of
this guide. You can also find this information in Section 2, "Understanding
CMS, " in the CMS System Manual.
Introduction 3