Managing Calls During The Day And At Night; Selecting Aconfiguration; Selecting And Displaying Aconfiguration - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

MANAGING CALLS
DURING THE DAY AND AT
NIGHT
SELECTING A
CONFIGURATION
SELECTING AND
DISPLAYING A
CONFIGURATION
The first shift configuration you create should be one for managing calls
during one of your day shifts. Later on you can build other day shift
configurations and decide how you want to handle calls at night. The
different ways of handling calls at night are described in "Step 9: Managing
Calls. "
Before you can assign splits to line groups, you'll need to select the
configuration you want to build.
To select a
configuration:
Press (labeled "Select Config" ).
1 (F1)
The editing function keys replace the screen's function keys, and the
following prompt appears:
SELECT CONFIGURATION: Config #:_
Type (because this is your first configuration).
2 1
Then press (labeled "Enter Data ").
3 (F8)
The Configuration screen for the first configuration appears.
The configuration name changes from "UNUSED" to
NOTE:
"CONFIG 1." Once you have built the configuration, you can rename
it.
To select and display a configuration, do as follows:
From the Configuration List screen, press
1
select the configuration screen to be displayed.
The editing function keys replace the screen's function keys, and the
following prompt appears:
SELECT CONFIGURATION: Config #:_
Then type to select the first configuration. Then press
2 1
"Enter Data" ) to enter the selection.
The Configuration screen for shift Configuration 1 appears.
A typical Configuration screen for a new configuration is shown below.
(labeled "Select Config" ) to
(F1)
(labeled
(F8)
Step 7: Building a Shift Configuration 39