Step 1: Planning Your System - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

Step 1: Planning Your System

4 Step 1: Planning Your System
To make the most of both the MERLIN II system and CMS and to meet your
call-handling needs, it's essential to integrate the features of both systems
along with your telephone lines and agents. As a first step, get your CMS
Planning Guide and complete the following planning forms.
Line Button Planning Form
Line Groups Planning Form
Agent Directory Planning Form
Agent Splits Planning Form
Shift Configuration Planning Form
When you've completed these forms, review the key facts and considerations
in the next section before going on to "Step 2: Administering Your
MERLIN II System for CMS. "