AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual page 50

To turn intrafiow on for a particular line group:
Press (labeled "Flow On/Off").
1 (F2)
The editing function keys replace the screen's function keys, and the
following prompt appears on the prompt line:
CHANGE INTRAFLOW: Line Group Letter: _
Enter a line group letter. Then press
2
The prompt disappears, the screen's function keys replace the editing
function keys, and the intraflow designation on the screen for that line
group changes from
Setting the Intraflow Threshold (Optional)
The initial setting for the intraflow threshold is 30 seconds for each agent
split. If you have turned intraflow on for a line group, you can either keep
the initial setting of 30 seconds for that line group's main split or choose
another setting for the intraflow threshold. You can choose any number of
seconds from 0 to 999.
To change the intraflow threshold for an agent split, do as follows:
Press (labeled "Set Thresh")
1 (F3)
The editing function keys replace the screen's function keys, and the
following prompt appears on the prompt line:
SET INTRAFLOW THRESHOLD: Split #_ Threshold (Seconds):_
Enter the split's number and the number of seconds for the threshold.
2
Then press (labeled "Enter Data").
(F8)
The prompt disappears, the screen's function keys replace the editing
function keys, and the split's intraflow threshold on the Call Flow screen
changes to the number of seconds you entered.
Setting All-Ring Operation
The initial setting for Ail-Ring operation is off for each split. If your Agent
Splits Planning Form indicates All-Ring operation for any split, turn on this
feature as follows:
Press (labeled "All-Ring On/Off ").
1 (F5)
The editing function keys replace the screen's function keys, and the
following prompt appears on the prompt line:
CHANGE ALL-RING OPERATION: Split #:_
Enter the number of a split that will have All-Ring operation. Then press
2
(labeled "Enter Data").
(F8)
The prompt line disappears, the screen's function keys replace the editing
function keys, and the split's All-Ring setting on the Call Flow screen
changes from to
Off
Repeat steps 1 and 2 for each split that will have All-Ring operation.
3
The No Ring option and the All-Ring option are mutually
Remember:
exclusive; when you turn off the All-Ring option, you are not setting
the No Ring option.
(labeled "Enter Data"),
(F8)
to
Off On.
On.
Step 7: Building a Shift Configuration 45